Oklahoma technical support engineer employment contract template

Oklahoma Technical Support Engineer Employment Contract

This Full-Time Technical Support Engineer Employment Agreement (the “Agreement”) is made and entered into as of [Date] by and between [Employer Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] (“Employer”), and [Employee Legal Name], residing at [Employee Address] (“Engineer”).

1. Employment

• Option A: Employer hereby employs Engineer, and Engineer hereby accepts employment with Employer, as a Technical Support Engineer.
• Option B: This is a full-time Technical Support Engineer position.

2. Location

• Option A: Engineer's primary work location shall be at Employer's office located at [Office Address] in Oklahoma.
• Option B: Engineer's primary work location shall be remote, with occasional on-site presence required at [Office Address] in Oklahoma for meetings and training, as determined by Employer.
• Option C: This position requires travel to customer sites within Oklahoma, estimated at [Percentage]% of the time.

3. Job Duties

• Option A: Engineer shall be responsible for providing Tier 1-3 technical support, troubleshooting hardware and software issues, installing and configuring systems, monitoring system performance, responding to helpdesk tickets, providing phone/email/chat support, participating in on-call rotations, creating system documentation, training customers, performing recurring maintenance tasks, communicating with vendors, and escalating issues as needed.
• Option B: Engineer’s responsibilities include supporting the following technologies: [List of Technologies].
• Option C: Engineer will adhere to the following Service Level Agreements (SLAs): [List of SLAs].
• Option D: Engineer must maintain the following technical certifications: [List of Certifications].
• Option E: Engineer must comply with [Regulatory Compliance Standards, e.g., HIPAA, PCI-DSS].

4. Reporting Structure

• Option A: Engineer will report directly to [Manager Name], Technical Support Manager.
• Option B: Engineer will collaborate with the technical support team and other departments as necessary.
• Option C: Escalation paths for critical issues are detailed in the company's IT Support Handbook.

5. Work Hours

• Option A: Engineer's regular work hours will be [Start Time] to [End Time], Monday through Friday, totaling 40 hours per week.
• Option B: Engineer will participate in an on-call rotation, as scheduled by Employer. On-call compensation will be [Compensation Details].
• Option C: Overtime will be compensated at a rate of 1.5 times the regular hourly rate for hours worked over 40 in a workweek, as required by Oklahoma law.
• Option D: Engineer is entitled to a [Length] minute unpaid meal break and two 15-minute paid rest breaks per workday.

6. Compensation

• Option A: Employer shall pay Engineer an annual salary of [Salary Amount], payable in [Pay Frequency] installments.
• Option B: Engineer shall be paid an hourly rate of [Hourly Rate], payable [Pay Frequency].
• Option C: Engineer is eligible for a performance-based bonus, as determined by Employer. Details of the bonus structure are available in the company's compensation policy.
• Option D: Reimbursement for pre-approved expenses will be made according to company policy.

7. Benefits

• Option A: Engineer shall be eligible to participate in Employer's health, dental, vision, and life insurance plans, subject to the terms and conditions of those plans.
• Option B: Engineer shall be eligible to participate in Employer's 401(k) plan, subject to the terms and conditions of the plan.
• Option C: Engineer shall accrue paid vacation leave at a rate of [Accrual Rate] per pay period.
• Option D: Engineer shall accrue paid sick leave as required by applicable Oklahoma law.
• Option E: Engineer is entitled to [Number] paid holidays per year, as designated by Employer.
• Option F: Employer may provide tuition assistance for technical career development, as outlined in the company's education reimbursement policy.

8. Company Property

• Option A: Employer will provide Engineer with a laptop, phone, and other necessary equipment to perform job duties.
• Option B: Engineer is responsible for the proper care and maintenance of company-provided equipment.
• Option C: All company-provided equipment must be returned to Employer upon termination of employment.
• Option D: Use of personal devices for company business must comply with company and Oklahoma data protection rules.

9. Intellectual Property

• Option A: All intellectual property and inventions created by Engineer during employment, including software, scripts, documentation, and technical solutions, shall be the exclusive property of Employer.
• Option B: Engineer agrees to assign all rights to such intellectual property to Employer.
• Option C: Engineer must disclose any prior inventions to Employer.

10. Confidentiality

• Option A: Engineer shall maintain the confidentiality of all client information, system details, incident response records, technical documentation, network credentials, private client data, and trade secrets.
• Option B: This confidentiality obligation shall continue after termination of employment.
• Option C: Engineer must comply with Oklahoma’s Computer Crimes Act regarding data protection, if applicable.

11. IT Security & Acceptable Use

• Option A: Engineer shall comply with Employer's IT security and acceptable use policy, including authorized system access, password management, incident reporting, and prohibition of unauthorized software installation.
• Option B: Engineer must adhere to industry cybersecurity best practices as required by Employer’s Oklahoma clients.

12. Customer Service Conduct

• Option A: Engineer shall maintain professional communication and provide excellent customer service at all times.
• Option B: Engineer shall follow established procedures for handling escalations and meeting response time expectations.

13. Outside Employment/Conflicts of Interest

• Option A: Engineer shall not engage in any outside employment or activities that create a conflict of interest with Employer.
• Option B: Engineer shall not perform technical support roles for competitors of Employer.

14. Non-Solicitation

• Option A: Engineer agrees not to solicit Employer’s clients or employees for a period of [Number] months following termination of employment.
• Option B: This restriction applies only to solicitation of established clients/employees and is compliant with Oklahoma Statute Title 15, Section 219A.

15. At-Will Employment

• Option A: Engineer's employment is at-will, meaning that either party may terminate the employment relationship at any time for any lawful reason.
• Option B: In the event of termination, Employer requires [Number] weeks' notice.
• Option C: Employer will provide Engineer with final pay in accordance with Oklahoma’s final wage payment laws.

16. Disciplinary Action

• Option A: Engineer may be subject to disciplinary action, up to and including termination, for poor performance, violation of IT or confidentiality policies, or customer complaints.
• Option B: Engineer has the right to an investigation, hearing, and documentation of any disciplinary action.

17. Non-Discrimination

• Option A: Employer is an equal opportunity employer and complies with all state and federal anti-discrimination laws, including the Oklahoma Anti-Discrimination Act.
• Option B: Employer prohibits harassment based on race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other protected category.

18. Occupational Health & Safety

• Option A: Employer is committed to providing a safe and healthy work environment in accordance with the Oklahoma Occupational Health and Safety Standards Act.
• Option B: Engineer is responsible for reporting any workplace hazards or injuries to Employer.

19. Worker's Compensation

• Option A: Engineer is covered by Employer's worker's compensation insurance policy.
• Option B: Engineer must report any workplace injuries to Employer immediately.

20. Performance Evaluation

• Option A: Engineer's performance will be evaluated regularly based on ticket closure rates, first call resolution, customer feedback, response times, and compliance with SLAs.
• Option B: Engineer is eligible for merit-based raises and promotions based on performance.

21. Incident/Escalation Reporting

• Option A: Engineer must promptly report all incidents, escalations, and customer complaints to Employer.
• Option B: Engineer must participate in company and client IT audits as required.

22. Dispute Resolution

• Option A: Any disputes arising out of this Agreement shall be resolved through negotiation and internal grievance processes.
• Option B: If negotiation fails, the parties agree to participate in mediation or arbitration in Oklahoma.
• Option C: The venue for any legal action shall be [County Name] County, Oklahoma.

23. Governing Law

• Option A: This Agreement shall be governed by and construed in accordance with the laws of the State of Oklahoma.
• Option B: This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.
• Option C: This Agreement may be amended only by a written instrument signed by both parties.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

____________________________

[Employer Legal Name]

By: ____________________________

[Employer Representative Name]

Title: [Employer Representative Title]

____________________________

[Employee Legal Name]