Nevada technical support engineer employment contract template

Nevada Technical Support Engineer Employment Contract

Effective Date: [Date]

Employer:

• Company Name: [Company Name]
• Address: [Company Address]
• Contact Person: [Contact Person Name]
• Title: [Contact Person Title]
• Email: [Contact Person Email]
• Phone: [Company Phone Number]

Employee:

• Employee Name: [Employee Name]
• Address: [Employee Address]
• Email: [Employee Email]
• Phone: [Employee Phone Number]

1. Position

• The Employer hires the Employee as a full-time Technical Support Engineer.
• Job Description:
  • Troubleshooting end-user hardware and software issues.
  • Escalating complex incidents according to established procedures.
  • Managing ticket resolution through helpdesk platforms ([Helpdesk Platform, e.g., Zendesk, ServiceNow]).
  • Performing remote and onsite diagnostics.
  • Preparing technical documentation and knowledge base articles.
  • Conducting user training sessions.
  • Maintaining system configurations.
  • Participating in rotating on-call schedules.
  • Adhering to specific workflow standards for incident response.
• Technologies Supported: [List of Technologies, e.g., Windows, Linux, Cisco, AWS, Azure]
• Reporting Line: [Manager Name and Title]
• Escalation Hierarchy: [Describe Escalation Process]

2. Location of Work

• Option A: Onsite at [Company Address].
• Option B: Hybrid – Primarily at [Company Address], with occasional remote work as agreed upon.
• Option C: Remote – The Employee will perform the duties of the position remotely from [Employee Address].
  • The Employee is responsible for maintaining a secure and suitable workspace that complies with company policies and Nevada data protection laws.
  • The Employer will provide necessary equipment, including [List of Equipment, e.g., laptop, monitor, VPN access].
  • Option: The Employer will reimburse the Employee for reasonable business use of personal devices according to Nevada labor standards, up to [Dollar Amount] per month.

3. Employment Status and Hours

• This is a full-time "at-will" employment position, subject to Nevada law.
• The standard work week is [Number] hours.
• Overtime: All overtime work must be pre-approved by [Manager Name]. Overtime will be compensated at a rate of one and one-half (1.5) times the Employee's regular hourly rate, in accordance with Nevada law.
• Meal and Rest Periods: The Employee will be provided meal and rest periods as required by Nevada law. [Specify break timing and duration]

4. Compensation

• Option A: Base Salary: The Employee will be paid an annual salary of [Dollar Amount], payable [Bi-weekly or Semi-monthly].
• Option B: Hourly Rate: The Employee will be paid an hourly rate of [Dollar Amount], payable [Bi-weekly or Semi-monthly].
• Payment will be made via [Direct Deposit or Check].
• Shift Differential: For shifts worked during [Specify Hours or Days], the Employee will receive a shift differential of [Dollar Amount or Percentage] per hour.
• Bonuses/Incentives:
  • Option: The Employee may be eligible for performance-based bonuses based on achievement of specific Key Performance Indicators (KPIs) such as [List KPIs, e.g., ticket resolution time, customer satisfaction scores]. The bonus structure will be [Describe Bonus Structure].
  • Option: The Employee may be eligible for a bonus of [Dollar Amount] upon achieving [Certification Name] certification.

5. Benefits

• Health Insurance: The Employee will be eligible to participate in the Employer's health, dental, and vision insurance plans, subject to plan eligibility requirements.
• Life and Disability Insurance: The Employee will be eligible for life and disability insurance, subject to plan eligibility requirements.
• Workers' Compensation: The Employee is covered by Nevada workers' compensation insurance.
• Paid Time Off (PTO):
  • The Employee will accrue [Number] days of vacation time per year.
  • The Employee will accrue [Number] days of sick leave per year.
  • The Employee will be entitled to [Number] paid holidays per year, as designated by the Employer.
• Training/Certification Reimbursement: The Employer may reimburse the Employee for approved training, license, or certification costs, subject to [Company Policy Document].
• Additional Perks:
  • Option: Internet Stipend: The Employer will provide a monthly internet stipend of [Dollar Amount].
  • Option: Technology Allowance: The Employer will provide a technology allowance of [Dollar Amount] per year.

6. Intellectual Property

• All technical documentation, scripts, procedures, software tools, and support content created by the Employee in connection with their employment are the sole property of the Employer, as governed by Nevada law.
• The Employee agrees to assign to the Employer all rights, title, and interest in and to any inventions conceived or reduced to practice during the Employee's employment, except as otherwise provided by Nevada law regarding inventions developed entirely on the Employee's own time and without use of company resources.

7. Confidentiality

• The Employee agrees to hold confidential all client lists, system configurations, user data, proprietary troubleshooting processes, customer tickets, security incidents, and other confidential information of the Employer and its clients, as defined by Nevada's Uniform Trade Secrets Act.
• The Employee will not disclose any confidential information to any third party without the prior written consent of the Employer. This obligation survives the termination of employment.
• Upon termination of employment, the Employee will return or delete all confidential information in their possession.

8. Compliance with Policies

• The Employee agrees to comply with all of the Employer's IT and cybersecurity policies, including policies on approved communication protocols, unauthorized software installation, and responsible use of employer and customer systems.
• The Employee must comply with Nevada-specific data protection regulations and any applicable industry requirements (e.g., HIPAA for healthcare clients, PCI DSS for financial clients).

9. Conflicts of Interest/Non-Compete

• The Employee must disclose any potential conflicts of interest, including external consulting, freelance work, or employment with similar Nevada-based technical support providers.
• Non-compete clauses are allowed only to the extent permitted by Nevada law, which requires reasonable duration, geographic scope, and business interest protection, and may not unreasonably restrain the employee's ability to work in their field. [Specify terms of any Non-Compete Agreement]

10. Termination

• This is an "at-will" employment relationship, which means that either the Employee or the Employer may terminate the employment relationship at any time, with or without cause, subject to Nevada law.
• The Employer may terminate the Employee's employment for reasons including, but not limited to, unsatisfactory performance, misconduct, or business reasons.
• Notice: [Specify Notice Period, e.g., Two Weeks] notice of termination is requested, but not required, from either party. The employer may provide pay in lieu of notice, subject to Nevada law.
• The Employee's final paycheck, including all accrued but unused vacation time, will be provided within [Specify Timeframe, e.g., 7 days or by the next payday], as required by Nevada law.
• Upon termination, the Employee must promptly return all equipment, documentation, access credentials, and company or customer property.

11. Anti-Discrimination

• The Employer is an equal opportunity employer and complies with all federal and Nevada state laws prohibiting discrimination based on race, color, sex (including pregnancy), age, disability, sexual orientation, gender identity, religion, national origin, military or veteran status, and any other protected class.
• The Employer is committed to providing a workplace free of harassment and discrimination.

12. Workers' Compensation/Safety

• The Employer complies with Nevada state-mandated workers' compensation and occupational safety requirements. The Employer also complies with standards specific to industries in Nevada such as [list Nevada regulations, e.g., gaming or healthcare].

13. Dispute Resolution

• Any disputes arising out of or relating to this employment agreement will be resolved through good-faith negotiation and mediation.
• If mediation is unsuccessful, the parties agree to submit the dispute to binding arbitration in [City, Nevada], in accordance with the rules of the American Arbitration Association, and Nevada law shall govern.

14. Miscellaneous

• Severability: If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Integration/Merger: This agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications and proposals, whether oral or written.
• Amendment: This agreement may only be amended in writing, signed by both parties.
• Electronic Signatures: This agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Electronic signatures shall be treated as original signatures under Nevada law.

Acknowledgment

I acknowledge that I have read, understand, and agree to the terms and conditions of this Nevada Technical Support Engineer Employment Contract.

Employer Signature: ____________________________

Printed Name: [Employer Name]

Title: [Employer Title]

Date: ____________________________

Employee Signature: ____________________________

Printed Name: [Employee Name]

Date: ____________________________