Wisconsin technical support engineer employment contract template

Wisconsin Technical Support Engineer Employment Contract

This Wisconsin Technical Support Engineer Employment Contract (the “Agreement”) is made and entered into as of [Date of Execution], by and between [Company Legal Name], a [State of Incorporation] corporation with its principal place of business at [Company Wisconsin Office Address] (the “Company”), and [Employee Name], residing at [Employee Address] (the “Employee”).

Position

The Company hereby employs the Employee as a Technical Support Engineer.

Job Responsibilities:

• Option A: Troubleshooting hardware, software, and network systems.
• Option B: Providing real-time technical assistance via in-person, phone, email, or ticketing platforms.
• Option C: Monitoring system health and resolving technical incidents.
• Option D: Documenting problems and resolutions.
• Option E: Participating in root cause analysis.
• Option F: Creating user documentation and FAQs.
• Option G: Providing end-user training.
• Option H: Escalating complex issues.
• Option I: Collaborating with engineering or development departments.
• Option J: Performing equipment installation or upgrades.
• Option K: Maintaining service-level agreements (SLAs) as defined internally or with external clients.
• Option L: Adhering to ITIL or comparable best practices.

The Employee will support the following products/technologies: [List of Supported Products/Technologies].

Required certifications (if any): [List of Required Certifications].

Technical skills required: [List of Required Technical Skills].

The Employee is required to participate in on-call rotations:

• Option A: Yes
• Option B: No

Reporting Structure

The Employee will report to [Manager's Name], Technical [Manager's Title].

Work Location and Remote Work Policy

The primary work location is [Company Wisconsin Office Address].

Remote Work Policy:

• Option A: Remote work is not permitted.
• Option B: Remote work is permitted according to the Company's Remote Work Policy. Geographic scope of remote work is limited to Wisconsin. Employee will be provided with [List of Company-Provided Equipment]. Security access levels will be VPN and [Other Security Access Levels]. The Employee is responsible for data protection and privacy compliant with Wisconsin and federal standards, including [Applicable Standards - HIPAA/GLBA, etc.].

Employment Type and Hours

The position is full-time.

Regular weekly hours: [Number] hours per week.

Shift requirements (if applicable): [Specify Shift Requirements].

Overtime Eligibility:

• Option A: Eligible for overtime pay at time and one-half for work in excess of 40 hours per week, as required by Wisconsin law.
• Option B: Not eligible for overtime pay.

Meal/Rest Break Requirements: The employee is entitled to meal/rest breaks as required by Wisconsin Labor Standards.

Compensation

Annual Salary: [Dollar Amount] OR Hourly Wage: [Dollar Amount] per hour.

Payment Frequency: [e.g., Bi-weekly, Monthly].

Payment Method: Direct Deposit / Check.

Wisconsin Overtime Pay: Time and one-half for work in excess of 40 hours per week.

On-Call Pay: [Specify On-Call Pay Details, if any].

Shift Differentials: [Specify Shift Differential Details, if any].

Annual Merit-Based Increases:

• Option A: Eligible for annual merit-based increases based on performance.
• Option B: Not eligible for annual merit-based increases.

Technical Performance Incentives or Spot Bonuses:

• Option A: Eligible for technical performance incentives as determined by Company policy.
• Option B: Eligible for spot bonuses based on exceptional performance.
• Option C: Not eligible for technical performance incentives or spot bonuses.

Benefits

Medical, Dental, and Vision Insurance: The Company offers medical, dental, and vision insurance plans as described in the employee benefits handbook.

401(k) or Retirement Plan: The Company offers a 401(k) plan [with/without] employer matching contribution.

Paid Time Off (PTO): [Number] days of vacation and [Number] days of sick leave per year. The employee is entitled to legal Wisconsin holidays.

Bereavement Leave: The Company provides bereavement leave as described in the employee handbook.

Unpaid Family and Medical Leave: In line with the Wisconsin Family and Medical Leave Act (WFMLA) and the federal FMLA.

Employee Assistance Program (EAP): The Company offers an Employee Assistance Program.

Continued Education/Technical Certification Reimbursement:

• Option A: The Company will reimburse the Employee for approved continued education/technical certification expenses up to [Dollar Amount] per year.
• Option B: The Company does not offer reimbursement for continued education/technical certification expenses.

Travel/Parking/Remote Work Stipends: [Specify Stipend Details, if any].

Intellectual Property

All intellectual property (documentation, scripts, diagnostic tools, process enhancements, customer troubleshooting data) generated in the course of employment belongs to the Company. Use of third-party or open-source tools requires prior authorization per Company policy.

Confidentiality

The Employee shall maintain strict confidentiality regarding customer technical data, personal identifying information, proprietary tools, and internal workflows. This obligation survives termination of employment.

Outside Technical Work

Any outside technical work (consulting, moonlighting, participation in open-source projects) requires prior written consent from the Company and must not conflict with the Company's interests.

Technical Behavioral Standards and Code of Conduct

The Employee shall comply with the Company's information security framework, device/network acceptable use policies, protocols for escalating critical incidents, timely ticket resolution standards, and maintain courteous professional client interaction. The Employee shall maintain accurate records in ticketing systems as required.

Background Check/Drug Testing

• Option A: Employment is contingent upon satisfactory completion of a background check and/or drug test.
• Option B: No background check or drug testing is required.

Anti-Harassment and Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate based on age, race, creed, color, disability, marital status, sex, national origin, ancestry, sexual orientation, arrest/conviction record, military status, or use/nonuse of lawful products off premises during nonworking hours, as protected by the Wisconsin Fair Employment Law.

At-Will Employment

Employment is at-will, as recognized in Wisconsin law. The Employee may resign at any time, and the Company may terminate employment at any time, with or without cause or notice, except as required by law. Upon resignation, the Employee must provide [Number] days' written notice.

Termination Procedures:

• Voluntary Resignation: The Employee must provide [Number] days written notice.
• Employer-Initiated Termination: The Company may terminate employment at any time, with or without cause.
• Layoff: Layoffs will be conducted according to Company policy.
• Performance Management: The Company will follow its established performance management process.

Final Pay: The Company will pay all wages due to the Employee by the next regular payday after termination, as required by Wisconsin law.

Return of Company Property: The Employee must return all Company property, including IT equipment and data access credentials, upon termination.

Non-Solicitation and Non-Competition

Non-Solicitation: During the term of employment and for a period of [Number] months following termination, the Employee shall not solicit any employees or customers of the Company.

Non-Competition: (Note: Wisconsin law requires non-compete agreements to be reasonable in scope, time, and geography). During the term of employment and for a period of [Number] months following termination, the Employee shall not engage in any business that directly competes with the Company within a [Number] mile radius of [Company Wisconsin Office Address]. This restriction applies to the following activities: [List of Prohibited Activities]. This clause is enforceable only to the extent necessary to protect the Company's legitimate business interests.

Proprietary Information Protection, Non-Disparagement, and Cooperation

The Employee shall protect the Company's proprietary information. The Employee shall not disparage the Company. The Employee shall cooperate with the Company in any legal proceedings.

OSHA Compliance and Workers' Compensation

The Employee shall comply with all applicable OSHA regulations. The Company provides Wisconsin Workers' Compensation insurance coverage. The Employee shall report any on-the-job injuries or ergonomic issues immediately.

Grievance and Dispute Resolution

The parties agree to attempt to resolve any disputes informally. If informal resolution is not possible, the parties agree to [Mediation/Arbitration] before resorting to legal action. This Agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin. Venue for any legal proceedings shall be in [County Name] County, Wisconsin.

Severability, Entire Agreement, Amendment, and Waiver

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between the parties. This Agreement may be amended only in writing signed by both parties. No waiver of any provision of this Agreement shall be effective unless in writing.

Adjustments to Provisions and Benefits

All provisions and benefits are subject to adjustment according to business needs and the specific job requirements of the Technical Support Engineer role.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Company Legal Name]

By: [Authorized Representative Name]

Title: [Authorized Representative Title]

[Employee Name]

Signature: ____________________________

Date: ____________________________