Virginia technical support engineer employment contract template

Virginia Technical Support Engineer Employment Contract

This Virginia Technical Support Engineer Employment Contract (the “Agreement”) is made and effective as of [Date of Signing] by and between [Employer Full Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] (“Employer”), and [Employee Full Legal Name], residing at [Employee Address] (“Employee”).

Job Title: Technical Support Engineer

Job Duties:

• Option A: Handle customer technical inquiries via phone, email, and remote desktop.
• Option B: Resolve hardware and software issues.
• Option C: Execute diagnostics and troubleshooting protocols.
• Option D: Document cases in ticketing systems.
• Option E: Escalate complex problems to higher engineering tiers.
• Option F: Participate in system updates and patch rollouts.
• Option G: Conduct on-site support in Virginia as needed.
• Option H: Maintain continual product and technical knowledge updates.
• Option I: Ensure compliance with internal IT policies and client service SLAs.
• Option J: [Specify additional duties]

Required Skills and Certifications:

• Option A: Required Certifications: [List certifications e.g., CompTIA, Microsoft, Cisco]
• Option B: OS and Platform Expertise: [List OS and platforms]
• Option C: Customer Service Skills: Excellent verbal and written communication.
• Option D: Participation in technical training and knowledge-sharing sessions.

Supervision and Reporting:

• Option A: Direct Supervisor: [Supervisor Name]
• Option B: Reporting Channel: [Specify reporting channel]
• Option C: Work Team Structure: [Describe team structure]
• Option D: Escalation Procedures: [Describe escalation procedures]

Work Location and Remote Work Policy:

• Option A: Primary Work Location: [Onsite/Remote/Hybrid] at [Address] in Virginia.
• Option B: Remote Work Policy (if applicable): [State remote work policies, e.g., required equipment, security protocols]
• Option C: Employer provides and maintains: [List equipment, VPN access, etc.]
• Option D: Data Security: Employee responsible for safeguarding customer information per Virginia data protection laws (e.g., [HIPAA/PCI-DSS if applicable]).

Employment Status and Work Hours:

• Option A: Employment Status: Full-time [Exempt/Non-Exempt].
• Option B: Standard Work Hours: [Specify hours, e.g., 9:00 AM - 5:00 PM, Monday-Friday].
• Option C: Shift/On-Call Requirements: [Specify shift/on-call details].
• Option D: Overtime Eligibility: [State overtime eligibility and calculation].
• Option E: Meal/Rest Periods: Per Virginia Code.

Compensation:

• Option A: Base Salary/Hourly Rate: [Specify amount] [Annually/Hourly].
• Option B: Pay Frequency: [Specify frequency, e.g., bi-weekly].
• Option C: Overtime Premium: Calculated pursuant to Virginia and FLSA rules.
• Option D: On-Call/Standby Pay: [Specify on-call/standby pay details].
• Option E: Performance Incentives: [Describe incentive structure, e.g., service targets, customer satisfaction scores].
• Option F: Salary Adjustments: [Describe process for salary adjustments].

Benefits:

• Option A: Health Insurance: [Describe health insurance benefits per Employer policy].
• Option B: Dental Insurance: [Describe dental insurance benefits per Employer policy].
• Option C: Vision Insurance: [Describe vision insurance benefits per Employer policy].
• Option D: 401(k) or Retirement Plans: [Describe retirement plans].
• Option E: Paid Vacation: [Specify vacation policy].
• Option F: Sick Leave: [Specify sick leave policy].
• Option G: Parental Leave: [Specify parental leave policy].
• Option H: Jury Duty Leave: [Specify jury duty leave policy].
• Option I: Holiday Schedule: Consistent with Virginia legal holidays.
• Option J: Travel Reimbursement: Mileage and lodging per diems based on Virginia guidelines.
• Option K: Mobile Phone Allowance/Device Policy: [Specify details].
• Option L: Technical Certification Fee Reimbursement: [Specify details].
• Option M: Remote Work Stipends: [Specify details].

Intellectual Property:

• Option A: All inventions, support scripts, diagnostic tools, technical documentation, procedures, or software developed in the course of employment are Employer property.
• Option B: Employee required to disclose inventions.
• Option C: Handling of client-proprietary data.
• Option D: Restrictions on unauthorized use of third-party or open-source tools without written approval.

Confidentiality:

• Option A: Confidentiality obligations regarding company and client data, system configurations, vulnerability information, and trade secrets.
• Option B: Obligations extend post-employment.
• Option C: Consistent with Virginia’s Uniform Trade Secrets Act.

Outside Activities:

• Option A: Participation in outside consulting, employment, or technical projects requires prior disclosure and written consent.

Code of Conduct:

• Option A: Compliance with internal IT security policies.
• Option B: Logging and audit requirements.
• Option C: Prohibitions on unauthorized data downloads and software installation.
• Option D: Mandates for prompt incident reporting.

Non-Compete/Non-Solicitation:

• Option A: Non-compete restrictions: limited in scope, geography (region served in Virginia), and duration per Virginia Code § 40.1-28.7:8.
• Option B: Restrictions must not bar basic technical employment elsewhere.

Employment At-Will:

• Option A: Employment is at-will.
• Option B: Notice of Resignation: [Specify notice period, e.g., Two weeks].
• Option C: Termination Notice: [Specify notice period, e.g., Two weeks], subject to applicable law.
• Option D: Final Wage Payment: Deadline as per Virginia law.
• Option E: Return of equipment and proprietary information.
• Option F: Exit interview requirements.
• Option G: Reference to state-mandated separation notice forms.

Termination:

• Option A: Termination causes: Misconduct, unsatisfactory performance, insubordination, redundancy, and layoffs.
• Option B: Compliance with federal and Virginia anti-discrimination laws.

Dispute Resolution:

• Option A: Dispute resolution steps: Good-faith negotiation, mediation, then binding arbitration or litigation in the appropriate Virginia court.
• Option B: Governing Law: Virginia law.
• Option C: Jurisdiction: Virginia.

Employee Protections:

• Option A: Compliance with all state and federal employee protections.
• Option B: Virginia Human Rights Act: Anti-discrimination and anti-harassment policies enumerating all protected categories (race, gender, sexual orientation, veteran status, age, disability, religion, etc.).
• Option C: Company commitment to a safe and inclusive workplace.

Occupational Health and Safety:

• Option A: Acknowledgment of and compliance with Virginia occupational health and safety requirements.
• Option B: Display of required labor law posters.

Workers’ Compensation:

• Option A: Coverage for job-related injuries consistent with Virginia statutes.
• Option B: Employee reporting obligations.

Employee acknowledges that they have read, understood, and agree to the terms and conditions of this Agreement.

[Employer Full Legal Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Full Legal Name]

Signature: _________________________