Utah technical support engineer employment contract template

Utah Technical Support Engineer Employment Contract

Agreement

This agreement is made and entered into on this [Date] by and between [Employer Name], a company organized under the laws of Utah, with its principal place of business at [Employer Address], hereinafter referred to as "Employer," and [Employee Name], residing at [Employee Address], hereinafter referred to as "Employee."

Employer and Employee agree that this document constitutes the Utah full-time Technical Support Engineer employment contract.

Position

The Employer hereby employs the Employee as a Technical Support Engineer.

Job Description:

The Employee shall be responsible for providing technical support to customers, including but not limited to: installation, configuration, troubleshooting, diagnosis, escalation, system and software support, hardware support, customer interaction, ticket management, remote access troubleshooting, technical documentation, monitoring system performance, and root cause analysis.

Employee will provide tiered support (Level 1/2/3 as applicable).

Technical Requirements:

The Employee must have working knowledge and experience using the following technologies: [List technologies, platforms, operating systems, network protocols, and service management tools].

Expected proficiency in helpdesk or ITSM systems, remote desktop protocols, and security best practices.

Reporting Structure:

The Employee shall report to the [IT Support Manager/Technical Services Lead].

Collaboration:

The Employee will be expected to collaborate with engineering, product, and customer teams.

Shift Work/On-Call:

Option A: The Employee will be required to work [Specify shift work schedule].

Option B: The Employee will be required to participate in an on-call rotation. [Specify on-call rotation details].

Incident Resolution:

The expected response time for incident resolution is [Specify response time].

Metrics/KPIs:

The Employee's performance will be evaluated based on the following metrics: [Ticket closure rates, customer satisfaction scores, etc.].

Work Location and Remote Work

The Employee's primary work location shall be at [Employer Address in Utah].

Option A: The Employee will work remotely according to the Employer's remote work policy.

Option B: The Employee's position requires on-site work.

Remote Access and Data Security:

If working remotely, the Employee will be required to use the Employer's VPN and comply with all data security requirements.

Equipment:

Option A: The Employer will provide the necessary equipment for the Employee to perform their duties.

Option B: Bring Your Own Device (BYOD) Policy: The Employee may use personal devices, subject to the Employer's security policies, including data wiping and security compliance.

Employment Type and Working Hours

Option A: Full-time Exempt.

Option B: Full-time Non-Exempt.

The Employee's regular working hours shall be [Specify working hours, shift schedules].

Overtime:

Option A (For Non-Exempt): Overtime will be paid at a rate of one and one-half times the Employee's regular rate of pay for all hours worked over 40 in a workweek, as required by Utah law and the FLSA.

Option B (For Exempt): Overtime is not applicable.

Breaks:

The Employee is entitled to rest and meal breaks as required by Utah law. [Specify break duration and unpaid time].

Compensation and Benefits

The Employee's annual/hourly salary shall be [Specify salary].

Payment Intervals:

Option A: Biweekly.

Option B: Monthly.

Method of Wage Payment:

Option A: Direct Deposit.

Option B: Check.

Bonuses/Stipends:

Option A: The Employee may be eligible for bonuses based on [High CSAT, problem resolution, etc.].

Option B: The Employee may be eligible for on-call or overtime stipends.

Option C: Shift differentials for nights/weekends/holidays: [Specify shift differentials].

Benefits:

Health, vision, and dental insurance.

Retirement benefits (including Utah-specific or company-matched 401(k)).

Paid vacation and sick leave in alignment with Utah law.

Leave for family/medical/military/jury duty as applicable.

Utah-recognized holidays.

Technical training.

Ongoing certification reimbursement (e.g., CompTIA, Microsoft, Cisco).

Equipment stipends.

Wellness or mental health support programs.

Intellectual Property and Proprietary Rights

All scripts, troubleshooting tools, customer documentation, and technical materials created in the course of employment are the property of the Employer.

The Employee must obtain prior approval before using open-source or third-party tools in customer environments.

Confidentiality

The Employee shall maintain the confidentiality of all client, end-user, and system information encountered during support operations.

The Employee shall protect trade secrets and adhere to strict data security practices.

The confidentiality obligations shall survive the termination of this agreement.

Inventions Assignment

The Employee agrees to assign to the Employer all inventions developed during the course of employment, subject to any exceptions under Utah law for employee-developed inventions unrelated to company business.

Restrictive Covenants

Non-Compete:

Option A: The Employee agrees not to compete with the Employer for a period of [Specify period, no more than one year] following termination of employment within a geographic area of [Specify geographic area] and within the industry of [Specify industry].

Option B: No non-compete agreement.

Non-Solicitation:

The Employee agrees not to solicit the Employer's employees or customers for a period of [Specify period] following termination of employment.

Non-Disclosure:

The Employee agrees not to disclose the Employer's confidential information at any time.

These covenants are subject to the Utah Post-Employment Restrictions Act and shall be interpreted and enforced accordingly.

Acceptable Use Policy

The Employee shall comply with the Employer's IT security procedures, proper ticket and incident record-keeping practices, respectful customer communication guidelines, and escalation protocols.

The Employee is prohibited from unauthorized software downloads or data transfers.

The Employee shall handle sensitive customer data according to Utah privacy standards. [Specify standards if applicable].

At-Will Employment and Termination

The employment relationship between the Employer and the Employee is at-will, meaning that either party may terminate the employment relationship at any time, with or without cause, subject to the following:

Notice Period:

Option A: The Employee agrees to provide [Specify notice period] written notice to the Employer prior to resignation.

Option B: The Employer may terminate the Employee's employment with [Specify notice period] written notice, except in cases of gross misconduct.

Final Paycheck:

The Employee's final paycheck, including pay for accrued PTO (if policy allows), will be delivered within the timeline mandated by Utah law.

Return of Property:

Upon termination, the Employee shall promptly return all company devices, access cards, and other company property.

Dispute Resolution

Any dispute arising out of or relating to this agreement shall be resolved through good-faith negotiation between the parties.

Option A: If negotiation fails, the parties agree to submit the dispute to mediation/arbitration in Utah.

Option B: All disputes will be resolved in the courts of Utah, and the parties waive the right to a jury trial to the extent permitted by law.

This agreement shall be governed by and construed in accordance with the laws of the State of Utah.

Statutory Notices and Acknowledgments

The Employer participates in E-Verify.

The Employee agrees to report workplace injuries as required by the Utah Occupational Safety and Health Act.

The Employer complies with the Utah Antidiscrimination Act, prohibiting discrimination and retaliation based on race, color, sex, pregnancy/childbirth, age, religion, national origin, disability, sexual orientation, or gender identity/expression.

Whistleblower protections are provided in line with Utah’s Public Employees’ Act if publicly funded.

Compliance with applicable federal (e.g., FMLA, ADA) and Utah state anti-harassment and health/safety policies.

Background Check and Licensing

The Employee authorizes the Employer to conduct a background check.

Option A: The Employee shall provide verification of all required professional/technical licenses.

Option B: Employment is contingent on successful completion of reference or employment checks.

Entire Agreement

This agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

Amendment

This agreement may be amended only by a writing signed by both parties.

Severability

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

IN WITNESS WHEREOF, the parties have executed this agreement as of the date first written above.

[Employer Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Name]

Signature: ____________________________