Pennsylvania technical support engineer employment contract template

Pennsylvania Technical Support Engineer Employment Contract

This Pennsylvania Technical Support Engineer Employment Contract (the "Agreement") is made and entered into as of [Effective Date], by and between [Employer Full Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] ("Employer"), and [Employee Full Legal Name], residing at [Employee Address] ("Employee").

1. Position

Option A: The Employer hereby employs the Employee as a full-time Technical Support Engineer.

Option B: The Employer hereby employs the Employee as a full-time Technical Support Engineer, reporting to [Reporting Manager Title].

2. Duties and Responsibilities

The Employee shall perform the following duties, specific to technical support in Pennsylvania, including but not limited to:

• Diagnosing and resolving technical issues related to the Employer's products and services.
• Providing Level 1 and Level 2 technical support to customers via phone, email, chat, or ticketing systems.
• Escalating complex technical problems to engineering or development teams as needed.
• Configuring and maintaining network infrastructure (including hardware and software)
• Installing, configuring, and updating system software and related applications.
• Supporting Windows/Linux environments, proprietary hardware/software and related integrations
• Ensuring compliance with internal and client security protocols.
• Maintaining documentation of troubleshooting steps, knowledge base articles, and incident resolutions.
• Supporting remote employees’ IT requirements within Pennsylvania data protection guidelines.

3. Qualifications and Certifications

Option A: Employee must possess and maintain certifications relevant to the role such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA).

Option B: Employee must possess [Specific Certification] certification, and agrees to obtain [Another Certification] within [Time Frame].

4. Work Schedule

Option A: The Employee's work schedule will be Monday through Friday, [Start Time] to [End Time].

Option B: The Employee's work schedule will involve a 24/7 rotation or on-call availability as required.

Option C: Employee agrees to be available for emergency support outside of regular working hours.

5. Work Location

Option A: The Employee's primary work location will be at the Employer's facility located in Pennsylvania at [Work Address].

Option B: The Employee will work remotely, subject to the Employer's remote work policy. The employee is responsible for securing their workspace and complying with all data security requirements. The employer will provide all necessary hardware and software to the employee.

6. Employment Status

Option A: The Employee's employment is full-time.

Option B: The Employee's employment is full-time, with a standard work week of [Number] hours.

7. Compensation

Option A: The Employer shall pay the Employee a base salary of [Salary Amount] per year, payable [Payment Frequency].

Option B: The Employer shall pay the Employee an hourly rate of [Hourly Rate], payable [Payment Frequency].

• Overtime shall be paid at a rate of one and one-half (1.5) times the Employee's regular hourly rate for all hours worked in excess of 40 hours in a workweek, in accordance with Pennsylvania law.

Option C: The Employee may be eligible for a performance-based bonus, as determined by the Employer.

Option D: The Employee shall receive shift differential pay of [Amount] for hours worked during [Specific Hours].

8. Benefits

The Employee shall be eligible for the following benefits, subject to the terms and conditions of the Employer's benefit plans:

• Employer-sponsored health, dental, and vision insurance.
• 401(k) or other retirement plan.
• Paid time off (PTO) and sick days, as per Employer policy.
• Disability leave, as per Employer policy.
• Paid holidays, as per Employer policy and Pennsylvania law.
• Reimbursement for approved technical certifications and continuing education expenses up to [Dollar Amount] per year.
• Option for remote work stipend in the amount of [Dollar Amount] per month.

9. Intellectual Property

All intellectual property, documentation, scripts, knowledge base content, and technical process improvements created by the Employee during the term of their employment shall be the sole property of the Employer.

The Employee agrees to disclose promptly to the Employer all such intellectual property and to assign all rights, title, and interest in such intellectual property to the Employer.

The Employee shall not use or contribute to open-source projects without prior written approval from the Employer.

10. Confidentiality

The Employee agrees to hold confidential all customer data, proprietary technology, and business operations information of the Employer and its clients.

The Employee shall not disclose any confidential information to any third party without the prior written consent of the Employer.

These confidentiality obligations shall survive the termination of this Agreement.

11. Employee Conduct

The Employee agrees to adhere to the Employer's IT and cybersecurity policies. The Employee is prohibited from unauthorized remote access. All incident responses must be properly documented. Employees must maintain high customer service etiquette and properly use the support ticketing and call logging system.

12. External Communications

The Employee shall not make any unauthorized public statements or technical disclosures related to the Employer or its clients without prior written consent.

13. Outside Employment

Option A: The Employee shall not engage in any outside employment that conflicts with the Employee's duties to the Employer.

Option B: Any side consulting, contract support, or moonlighting in technical fields requires prior written approval to prevent conflicts of interest and data security risks.

14. Restrictive Covenants

Option A: Non-Solicitation: During the term of this agreement and for a period of [Number] months following termination, the Employee shall not solicit the Employer’s customers or employees.

Option B: Non-Compete: Employee agrees for [Number] months following termination to not work for any competitor in [Specific Geographic Area]. (Note: Enforceability in PA requires careful consideration and narrow tailoring.)

15. At-Will Employment

The Employee's employment with the Employer is at-will, meaning that either party may terminate the employment relationship at any time, with or without cause or notice, subject to applicable Pennsylvania law.

Option A: The employer reserves the right to progressive discipline.

16. Anti-Discrimination and Equal Opportunity

The Employer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other protected characteristic under applicable Pennsylvania law.

17. Workers' Compensation

The Employee is covered by the Employer's workers' compensation insurance policy as required by Pennsylvania law.

18. Dispute Resolution

Option A: Any dispute arising out of or relating to this Agreement shall be resolved through mediation in Pennsylvania before resorting to litigation.

Option B: Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration in Pennsylvania.

19. New Hire Reporting

The Employer will comply with Pennsylvania's new hire reporting requirements. The Employee must provide documentation confirming their eligibility to work in the United States.

20. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

21. Amendments

Any amendment or modification of this Agreement must be in writing and signed by both parties.

22. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Full Legal Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Full Legal Name]

Signature: ____________________________