Ohio technical support engineer employment contract template

Ohio Technical Support Engineer Employment Contract

This Ohio Technical Support Engineer Employment Contract (the "Agreement") is made and effective as of [Date], by and between [Company Name], an Ohio corporation with its principal place of business at [Company Address] and registered with the Ohio Secretary of State under Registration Number [Ohio Registration Number] (the "Company"), and [Employee Name], residing at [Employee Address] (the "Employee").

1. Position and Duties

The Company hereby employs the Employee as a Technical Support Engineer.

Option A: The Employee's primary responsibilities shall include, but are not limited to:

• Providing tiered technical support by phone, email, chat, and in-person.
• Diagnosing and resolving hardware, software, and network issues.
• Creating and maintaining detailed support ticket documentation.
• Timely escalation of unresolved issues.
• Managing client communications.
• Documenting resolutions per company and industry standards.
• Supporting systems such as Windows, Linux, cloud platforms (e.g., AWS, Azure, GCP), and specific enterprise software (e.g., [List Specific Software]).
• Utilizing remote diagnostic tools (e.g., TeamViewer, RDP) and CRM systems (e.g., Salesforce, Zendesk).
• Adhering to technical support best practices, service-level agreements (SLAs), and key performance metrics (first call resolution, response time, and user satisfaction scores).

Option B: Detailed job description attached as Exhibit A.

2. Work Schedule and Location

Option A: The Employee's standard work schedule will be [Number] hours per week, [Days of the Week], from [Start Time] to [End Time].

Option B: The Employee will be subject to shift work, including:

• On-call shifts: [Details of On-Call Schedule]
• Rotating shifts: [Details of Rotating Shift Schedule]

Option C: The Employee may be required to work overtime as needed, in accordance with Ohio law. Mandatory overtime procedures are as follows: [Describe Procedures]

Option D: The Employee's work location will be:

• On-site at [Company Address].
• Off-site (remote), with required availability during core Ohio business hours ( [Start Time] to [End Time]).
• A combination of on-site and off-site, as determined by the Company.

Option E: When working remotely, the Employee will adhere to the following requirements: [List Requirements: remote access protocols, equipment provided, security, privacy]

3. Term and Termination

The Employee's employment with the Company is "at-will," meaning that either the Employee or the Company may terminate the employment relationship at any time, with or without cause, subject to the following:

Option A: Written notice of [Number] days is required for termination by either party.

Option B: No notice is required for termination by either party.

Option C: Upon termination, the Employee will receive final wage payment in accordance with Ohio Final Pay Law.

Option D: Severance provisions: [Describe Severance Package, if any]

Option E: Upon termination, the Employee must return all Company equipment and proprietary information.

4. Compensation and Benefits

Option A: The Employee's annual salary will be [Dollar Amount], payable [Frequency: e.g., bi-weekly, monthly].

Option B: The Employee will be paid an hourly rate of [Dollar Amount]. Overtime will be calculated at 1.5 times the regular hourly rate for hours worked over 40 in a workweek, in accordance with Ohio law.

Option C: Bonus/Commission: [Describe Bonus/Commission Structure]

Option D: Benefits:

• Health insurance: [Describe Health Insurance Plan]
• Vision insurance: [Describe Vision Insurance Plan]
• Dental insurance: [Describe Dental Insurance Plan]
• Life insurance: [Describe Life Insurance Plan]
• 401(k) or retirement savings options: [Describe Retirement Plan]
• Paid vacation: [Number] days per year.
• Sick leave: [Number] days per year.
• Paid/unpaid leave as required by federal and Ohio law (FMLA, Ohio Family and Medical Leave Law).
• Observed Ohio and federal holidays.
• Tuition reimbursement: [Describe Tuition Reimbursement Program]
• Technical training stipends: [Dollar Amount] per year.
• Transportation/Home office stipends: [Describe Stipends]
• Workers' compensation coverage as required by the Ohio Bureau of Workers' Compensation.

5. Intellectual Property

All work output, technical know-how, scripts, troubleshooting guides, documentation, software, modifications, and support tools created by the Employee in the course of employment shall be the sole property of the Company.

Option A: Except for the Employee's pre-existing inventions or works unrelated to their support duties.

Option B: Employee agrees to execute all documents necessary to assign ownership to the Company.

6. Confidentiality

The Employee agrees to hold all customer data, company technical information, support documentation, company network and system information, and proprietary support procedures in strict confidence.

Option A: Employee must comply with all state, federal (e.g., HIPAA), and contractual data privacy obligations.

Option B: Employee must report any suspected data breaches in accordance with Ohio data security laws.

7. IT Security Policies

The Employee shall comply with all internal company IT security policies.

Option A: Including regular password changes, multi-factor authentication, restrictions on third-party software, and handling of end-user credentials.

Option B: Employee must report any security incidents or suspected breaches immediately.

8. Behavioral Standards

The Employee is expected to maintain professional and courteous client communication at all times, and adhere to the following standards:

Option A: Expected response and escalation times for critical incidents: [Specify Times]

Option B: Uniform or dress code requirements (if applicable): [Describe Uniform/Dress Code]

Option C: Adherence to ticketing protocols: [Describe Protocols]

9. Anti-Harassment and Equal Opportunity

The Company is an equal opportunity employer and prohibits harassment and discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and military status, in accordance with Ohio law.

Option A: Employee acknowledges receipt and understanding of the Company's anti-harassment and equal opportunity policies.

Option B: Complaint reporting procedures are outlined in the Company handbook.

10. Restrictive Covenants

Option A: Non-Solicitation: During the term of employment and for a period of [Number] months following termination, the Employee shall not solicit any clients or employees of the Company.

Option B: Non-Disclosure: The Employee shall not disclose any proprietary methodologies or confidential information of the Company.

Option C: Non-Compete: During the term of employment and for a period of [Number] months following termination, within a radius of [Number] miles from the Company's principal place of business, the Employee shall not engage in any business that is competitive with the Company. This non-compete is intended to be reasonable in duration, geographic scope, and subject matter per Ohio’s enforceability standards.

Option D: No Restrictive Covenants.

11. Discipline and Performance Management

The Company utilizes a progressive discipline process, including:

Option A: Verbal warnings, written warnings, and termination.

Option B: Documentation of performance deficiencies and opportunities for corrective action.

12. Required Postings

The Company will provide all mandatory federal and Ohio-specific labor posters to the Employee.

Option A: Employee's rights to report workplace violations are protected under Ohio and federal law.

Option B: Whistleblower protections under Ohio and federal law apply.

13. Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio. The preferred venue for any disputes arising under this Agreement shall be [County Name] County, Ohio.

Option A: Disputes shall be resolved through negotiation, followed by optional mediation or arbitration, in accordance with Ohio statutes.

Option B: Disputes shall be resolved through litigation in the courts of [County Name] County, Ohio.

14. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.

Option A: No waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

Option B: This Agreement may be amended or modified only by a written instrument signed by both parties.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

____________________________
[Company Name]

By: ____________________________
[Name of Authorized Representative]
[Title of Authorized Representative]

____________________________
[Employee Name]