New Jersey technical support engineer employment contract template

New Jersey Technical Support Engineer Employment Contract

This New Jersey Technical Support Engineer Employment Contract (the “Agreement”) is made and entered into as of [Effective Date] by and between:

[Employer Full Legal Name], a [Employer Type, e.g., Corporation] with its principal place of business at [Employer Address] (“Employer”),

and

[Employee Full Legal Name], residing at [Employee Address] (“Employee”).

Position: Technical Support Engineer

Job Description: Employee will provide technical support, both remotely and in-person, to clients experiencing IT issues. This includes troubleshooting hardware and software, resolving network problems, escalating complex issues according to established protocols, documenting support cases/tickets in the designated ticketing system, installing and configuring enterprise hardware/software, meeting standardized ticket response times, and participating in regular technical training.

Job Description: Employee will be responsible for Level 1 and Level 2 technical support to end-users. Primary responsibilities include resolving issues related to desktop support, application support, and network connectivity. Employee will also be responsible for creating and maintaining documentation for common technical issues.

Required Skills & Certifications:

Skills: Proficiency in troubleshooting Windows and macOS operating systems, networking protocols (TCP/IP, DNS, DHCP), remote desktop applications, and common software applications. Strong customer service and communication skills required.

Certifications: CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent certifications are required. Cisco certifications are a plus.

Tools/Platforms: Experience with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop software (e.g., TeamViewer, Remote Desktop Connection), and diagnostic utilities.

Reporting Structure:

Employee will report to the [Job Title of Supervisor].

Employee will report to the IT Manager and will work closely with the Support Team.

Work Location & Remote Work:

Employee's primary work location will be at the Employer's facility located in [City, NJ].

Employee is eligible for hybrid/remote work subject to Employer’s policies and business needs. Employee may be required to work on-site for mandatory rotations or meetings.

If working remotely, Employee is responsible for maintaining a secure network connection and adhering to Employer's cybersecurity policies. The Employer will provide a laptop and VPN access.

All customer data protection and handling of personal information must comply with the New Jersey Identity Theft Prevention Act.

Employment Status & Hours:

This is a full-time position requiring a minimum of 40 hours per week.

Employee may be required to work split-shifts, rotating shifts, or weekend/holiday coverage as needed.

Overtime will be compensated in accordance with New Jersey minimum wage and overtime laws.

Compensation:

Employee's annual base salary will be [Annual Salary], payable bi-weekly/semi-monthly.

Employee's hourly rate will be [Hourly Rate], payable bi-weekly/semi-monthly.

Overtime will be calculated at 1.5 times the regular hourly rate for hours worked over 40 in a workweek.

Bonuses: Employee may be eligible for bonuses based on ticket closure rates and customer satisfaction metrics, subject to Employer’s bonus plan.

Certification Reimbursement: The employer will reimburse required certification renewals, up to [Dollar Amount] per year.

Benefits:

Employee will be eligible for health, dental, and vision insurance coverage as per Employer's benefit plans.

Employer will contribute to NJ state disability insurance as required by law.

Employee will accrue paid time off (vacation and sick leave) in accordance with the New Jersey Earned Sick Leave Law.

Employee will be eligible for paid family leave under NJ Family Leave Insurance.

Employee will be entitled to paid holidays recognized by the State of New Jersey.

Additional Benefits: Commuter/parking benefits for New Jersey transit use, wellness/mental health assistance programs, and technical training reimbursement are available.

Intellectual Property:

All scripts, documentation, troubleshooting procedures, and support knowledge base content created by Employee during their employment shall be the exclusive property of the Employer.

Employee agrees to protect the confidentiality of proprietary support tools, customer data, and third-party confidential information.

Confidentiality:

Employee agrees to maintain strict confidentiality regarding client systems, credentials, access logs, and company infrastructure.

Employee shall comply with the New Jersey Trade Secrets Act and applicable data breach notification laws.

Outside Activities:

Employee shall not engage in any external employment or consulting in competing technical support roles without prior written approval from the Employer.

Employee must obtain written consent from the Employer before participating in tech forums/blogs or open-source contributions that may overlap with company interests.

Compliance:

Employee shall comply with all company cybersecurity, IT usage, and customer privacy policies.

Professional Conduct:

Employee shall adhere to high standards of professional conduct, including customer interaction protocols and compliance with the New Jersey Division on Civil Rights rules.

Restrictive Covenants:

Non-Compete: During the term of employment and for a period of [Number] months following termination, Employee shall not engage in any business that is directly competitive with the Employer's business within a [Number] mile radius of the Employer's principal place of business in New Jersey. This clause is subject to New Jersey law regarding reasonable limitations on non-competes.

The restrictive covenants are subject to and shall be interpreted in accordance with the laws of the State of New Jersey.

Termination:

Employment is at-will and may be terminated by either party with [Number] days written notice.

Upon termination, Employee shall return all company-owned devices (laptops, phones, ID cards) and promptly receive final wages and unused PTO payout in accordance with New Jersey wage payment law.

Dispute Resolution:

Any disputes arising out of or relating to this Agreement shall be resolved through internal grievance procedures, mediation, or, if necessary, in the state courts of New Jersey.

Any disputes under this contract will be arbitrated in [County] county, New Jersey.

Worker's Compensation:

Employer will maintain worker's compensation insurance as required by New Jersey law.

Safe Workplace:

Employer will provide a safe workplace and reasonable accommodations for disabilities, consistent with the Americans with Disabilities Act (ADA) and applicable New Jersey laws.

Anti-Discrimination:

Employer is an equal opportunity employer and prohibits discrimination and harassment based on race, religion, gender, age, sexual orientation, disability, veteran status, or any other protected category under the New Jersey Law Against Discrimination (LAD).

Policy Review & Modification:

Employer may periodically review and modify job duties, policies, and protocols, including those related to safety, confidentiality, and data handling, in accordance with changing New Jersey laws or business practices.

Acknowledgment of Policies:

Employee acknowledges receipt and understanding of all required policies, including acceptable use of IT, remote access, and incident reporting procedures.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

____________________________

[Employer Full Legal Name]

By: ____________________________

[Employer Representative Name]

[Employer Representative Title]

____________________________

[Employee Full Legal Name]