Minnesota technical support engineer employment contract template

Minnesota Technical Support Engineer Employment Contract

This Minnesota Technical Support Engineer Employment Contract (the “Agreement”) is made and entered into as of [Date], by and between [Company Name], a [State] [Entity Type] with its principal place of business at [Company Address] (“Employer”), and [Employee Name], residing at [Employee Address] (“Employee”).

1. Employment

The Employer hires the Employee as a full-time Technical Support Engineer.

2. Job Duties

The Employee's primary responsibilities will include, but are not limited to:

• Responding to customer technical inquiries via phone, email, live chat, and ticketing system.
• Troubleshooting hardware and software problems.
• Performing real-time remote diagnostics.
• Providing step-by-step issue resolution.
• Documenting issues and resolutions in accordance with company processes.
• Following escalation protocols.
• Creating and maintaining knowledge base articles.
• Installing and configuring software and hardware.
• Monitoring system alerts.
• Performing routine maintenance and security updates on supported products.
• Tracking and meeting response time/service level agreement (SLA) metrics.
• Participating in team huddles, shift handovers, and technical training sessions.
• Adhering to incident or outage response procedures.
• Collaborating with engineering, sales, or field service as needed.

3. Work Location

The Employee's primary work location will be at [Company Address], located in Minnesota.

• Option A: The Employee may be eligible for hybrid or remote work arrangements as determined by the Employer's policy.
• Option B: This position is fully remote, and the Employee may work from any location within Minnesota.

4. Equipment

The Employer will provide the necessary equipment and software, including remote access tools, for the Employee to perform their duties.

The Employee is responsible for the proper care and use of all provided equipment.

The use of company-provided equipment and software is subject to the Employer's IT policies.

5. Employment Status and Working Hours

The Employee's employment status is full-time.

The standard working hours are [Number] hours per week, typically from [Start Time] to [End Time], [Days of Week].

• Option A: The Employee may be required to work shift rotations, including evenings and weekends.
• Option B: The Employee may be required to participate in after-hours on-call or weekend/holiday pager duty.

6. Overtime

The Employee's eligibility for overtime will be determined according to Minnesota law.

• Option A: If the Employee is non-exempt, overtime will be paid at a rate of one and one-half (1.5) times the Employee's regular rate of pay for all hours worked over 48 in a workweek.
• Option B: If the Employee is exempt, they are not eligible for overtime pay.

7. Compensation

The Employee's base salary is [Salary Amount] per [Year/Hour], payable [Payroll Frequency] via [Payment Method].

• Option A: The Employee may be eligible for performance bonuses based on achievement of support metrics, such as first call resolution rate, customer satisfaction surveys, and ticket closure average time.
• Option B: The Employee may be eligible for pay differentials for night, weekend, or on-call duties.

8. Benefits

The Employee is eligible for benefits in accordance with the Employer's policies. These benefits may include:

• Health, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Group life insurance.
• Employer contributions to a retirement or 401(k) plan.
• Paid time off (sick leave, vacation, personal days).
• Observance of federal and Minnesota legal holidays.
• Option A: Tuition reimbursement for continuing IT education.
• Option B: Health and wellness stipends or mental health resources.

9. Intellectual Property

All technical solutions, knowledge base articles, troubleshooting workflows, and custom scripts or tools created by the Employee in the course of their employment are the property of the Employer.

Employee acknowledges their rights under Minnesota Statute §181.78 (employee invention rights act).

10. Confidentiality

The Employee agrees to protect all customer data, passwords, access credentials, trade secrets, and system vulnerability information.

These obligations survive the termination of employment.

The Employee will comply with the Minnesota Data Practices Act, if applicable.

11. Acceptable Use and IT Security

The Employee agrees to adhere to the Employer's network policies, regularly change passwords, and comply with cybersecurity requirements.

The Employee consents to monitoring of company communications and system use.

12. External Activities

Participation in external technical communities, publication of technical articles, or contributions to open-source projects require prior written consent from the Employer.

13. At-Will Employment

The Employee's employment is at-will, as recognized in Minnesota.

• Option A: The Employee will be subject to a probationary period of [Number] months.
• Option B: Either party may terminate the employment relationship at any time, with or without cause or notice.

14. Termination

Upon termination of employment, the Employee will return all company property and access credentials.

Final pay will be provided in accordance with Minnesota law.

Severance pay, if any, will be calculated according to the Employer's policy.

15. Non-Compete

Any non-compete restrictions must comply with Minnesota law.

The Employee is advised to seek legal counsel before signing this Agreement.

• Option A: No non-compete agreement is required.
• Option B: Employee agrees to not engage in the below activities:
• Compete directly for a period of [Number] months after the termination.
• Restricted to a geographic scope of [Miles] miles of [Company Address].

16. Non-Solicitation and Non-Disparagement

The Employee agrees not to solicit the Employer's employees or customers for a period of [Number] months following termination.

The Employee agrees not to disparage the Employer.

17. Dispute Resolution

Any disputes arising out of this Agreement will be resolved through internal escalation, then mediation or arbitration.

This Agreement will be governed by and construed in accordance with the laws of the State of Minnesota.

The venue for any legal action will be in [County] County, Minnesota.

18. Minnesota-Specific Compliance

The Employer will comply with all applicable federal and Minnesota employment laws, including mandatory workplace posters, E-Verify or work authorization requirements, and equal opportunity employment policies.

19. Anti-Discrimination and Anti-Harassment

The Employer prohibits discrimination and harassment based on race, color, creed, religion, national origin, sex, marital status, sexual orientation, gender identity, age, disability, or status with regard to public assistance.

The Employer has a clear policy against retaliation.

20. Workplace Safety and Worker's Compensation

The Employer will maintain a safe workplace and comply with Minnesota Statutes Chapter 176 (Worker's Compensation).

The Employee is responsible for reporting any work-related injuries, repetitive strain, or occupational stress.

21. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.

This Agreement may be modified only in writing signed by both parties.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Company Name]

By: [Representative Name]

Title: [Representative Title]

[Employee Name]

Signature: ____________________________

Date: [Date]