Iowa technical support engineer employment contract template

Iowa Technical Support Engineer Employment Agreement

This Iowa Technical Support Engineer Employment Agreement (the “Agreement”) is made and entered into as of [Date], by and between [Company Name], a [State of Incorporation] corporation with its principal place of business at [Company Address] (“Employer”), and [Employee Name], residing at [Employee Address] (“Employee”).

1. Position

• The Employer hereby employs Employee as a Technical Support Engineer.
• Employee accepts such employment and agrees to perform the duties and responsibilities outlined below.
• Option A: The Employee will report to [Reporting Manager Name], whose office is located at [Office Location].
• Option B: The Employee will report to the IT Director.

2. Job Description

• Employee shall perform the following duties, responsibilities, and activities:
  • Provide daily technical troubleshooting support to end-users (hardware and software).
  • Track and escalate issues according to established procedures.
  • Provide remote and onsite assistance as required.
  • Maintain customer communication standards as defined by the Employer.
  • Adhere to key performance indicators (KPIs) such as response time and resolution rate.
  • Document service tickets thoroughly and accurately.
  • Collaborate cross-functionally with IT, engineering, and product staff.
• The Employee must demonstrate proficiency with the following:
  • Relevant operating systems ([List OS])
  • Network protocols ([List Protocols])
  • Ticketing and CRM systems ([List Systems])
  • Diagnostic tools ([List Tools])
  • Security standards and best practices
• Option A: Employee must possess [Certification Name] Certification.
• Option B: Employee is expected to attain [Certification Name] certification within [Number] months of employment.

3. Work Location

• The Employee's primary work location will be [Work Location] in Iowa.
• Employee may be required to travel to client or partner sites within Iowa.
• Option A: Remote work is permitted according to the Employer's remote work policy.
  • Employee is responsible for maintaining a secure and confidential home office environment, including network and physical security.
• Option B: On-call duty rotation is required.
  • Details of the on-call schedule will be provided separately.

4. Full-Time Employment

• Employee's position is full-time, as defined by Iowa law.
• Option A: The standard work week is [Number] hours per week.
• Option B: The work schedule is flexible, subject to Employer approval.
• Employee is entitled to meal and rest periods as required by Iowa law.
• Employee is eligible for overtime pay as required by the Iowa Wage Payment Collection Act.

5. Compensation

• Option A: The Employee's annual salary will be [Salary Amount], payable [Pay Frequency] via direct deposit.
• Option B: The Employee's hourly rate will be [Hourly Rate], payable [Pay Frequency] via direct deposit.
• Overtime will be paid at 1.5 times the regular rate for hours worked over 40 in a workweek, as required by Iowa law.
• Option A: Employee is eligible for bonuses based on achieving pre-defined KPIs.
  • Bonus structure and targets will be outlined separately.
• Option B: Employee is eligible for shift differentials for after-hours or weekend support work.

6. Benefits

• Employee is eligible for the following benefits, subject to the terms and conditions of the Employer's benefit plans:
  • Health, dental, and vision insurance per the Employer's Iowa group policy.
  • Participation in the Employer's retirement plan (e.g., 401(k)).
  • Voluntary benefits such as life and AD&D insurance.
  • Paid time off (vacation, sick leave, and Iowa-recognized holidays).
  • Option A: Tuition/technical certification reimbursement for industry credentials, subject to Employer approval.
  • Option B: Transportation or telework stipend in the amount of [Stipend Amount].
• Employee is entitled to leave for voting, jury duty, and military service as required by Iowa law.

7. Intellectual Property and Inventions

• All documentation, diagnostic methodologies, process improvements, scripts, and internal tools related to support activities created during employment shall be the sole property of the Employer.
• This includes any automation tools or knowledge bases developed by the Employee.

8. Confidentiality and Data Security

• Employee agrees to protect the confidentiality of customer data, proprietary troubleshooting techniques, client installation/configuration details, and other sensitive information.
• Employee will handle credentials and sensitive materials securely.
• Employee shall not disclose or use any confidential information without authorization.
• Employee shall comply with Iowa's data breach notification statutes in the event of a data security incident.

9. Outside Activities

• Option A: Employee may engage in external employment, technical blogging, conference presentations, or open-source contributions with prior written consent from the Employer.
  • Consent will not be unreasonably withheld.
• Option B: Employee may not engage in any outside employment, technical blogging, conference presentations, or open-source contributions that are related to the Employer’s business or services.

10. Technology and Equipment

• Employer will provide the necessary hardware and software for Employee to perform their duties.
• Employee agrees to adhere to the Employer's acceptable use policies and security best practices, including multi-factor authentication and encryption.
• Upon termination of employment, Employee will return all company-owned equipment.

11. Performance Management

• Employee's performance will be reviewed regularly, at least [Frequency].
• Employee is expected to adhere to ITIL or customer service best practices.
• Employee is expected to report unresolved or escalated tickets promptly.
• Employee is expected to communicate professionally with end-users and comply with the Employer's IT safety and social media policies.

12. Non-Competition and Non-Solicitation

• Option A: During the term of employment and for a period of [Number] months following termination, Employee shall not, within a [Number] mile radius of [Location], engage in any business that is directly competitive with the Employer's business.
• Option B: During the term of employment and for a period of [Number] months following termination, Employee shall not solicit the Employer's employees, clients, or customers.
• These restrictions are narrowly tailored to protect the Employer's legitimate business interests and are enforceable under Iowa law.

13. Probationary Period

• Option A: The first [Number] days of employment shall constitute a probationary period.
• Option B: There is no probationary period.
• During the probationary period, the Employer may terminate employment at any time, with or without cause.

14. At-Will Employment and Termination

• Employee's employment is at-will, as defined by Iowa law.
• Employee may resign at any time by providing [Number] days' written notice to the Employer.
• Employer may terminate employment for cause, such as misconduct or poor performance.
• In the event of a layoff or reduction-in-force, Employee may be eligible for severance benefits.
• Upon termination, Employee will receive their final paycheck in accordance with Iowa Code.

15. Post-Termination Obligations

• Upon termination, Employee will return all company property, delete company data from personal devices, and continue to maintain the confidentiality of confidential information.

16. Dispute Resolution

• This Agreement shall be governed by and construed in accordance with the laws of the State of Iowa.
• Any dispute arising under this Agreement shall be resolved in the courts of [County Name] County, Iowa.
• The parties agree to first attempt to resolve any disputes through good-faith negotiation, then mediation, before resorting to litigation.

17. Worker Safety and Health

• Employer will comply with all applicable Iowa Occupational Safety and Health Administration (IOSH) requirements.
• Employee will adhere to workspace ergonomics and safety protocols.
• Employee will promptly report any work-related injuries.

18. Anti-Discrimination and Equal Opportunity

• Employer is an equal opportunity employer and does not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity, national origin, religion, disability, age (18+), or pregnancy, as protected by the Iowa Civil Rights Act and federal law.
• Employer maintains a strict anti-harassment policy.

19. Wage Theft Prevention Notice

• Employee acknowledges their rights under Iowa's wage payment statutes.
• Employer will comply with all applicable wage payment laws.

20. Optional Terms

• Option A: The Employer will provide a reasonable accommodation for the employee’s disability as required by law.
• Option B: The Employer acknowledges the employee's status as a veteran.

21. Entire Agreement

• This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.
• This Agreement may be amended only by a written instrument signed by both parties.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Company Name]

By: [Name of Authorized Representative]

Title: [Title of Authorized Representative]

[Employee Name]

[Employee Signature]