Idaho technical support engineer employment contract template

Idaho Technical Support Engineer Employment Contract

This Idaho Technical Support Engineer Employment Contract (the “Agreement”) is made and entered into as of this [Date of Execution, e.g., 2024-10-27] by and between:

• [Employer Legal Name, e.g., Acme Corporation], a [State of Incorporation, e.g., Idaho] corporation with its principal place of business at [Employer Address, e.g., 123 Main Street, Boise, ID 83702] ("Employer"), and
• [Employee Full Legal Name, e.g., John Doe], residing at [Employee Address, e.g., 456 Elm Street, Boise, ID 83706] ("Employee").

1. Position and Duties

• The Employer hereby employs the Employee as a Technical Support Engineer. The Employee accepts such employment and agrees to perform faithfully and diligently the duties of the position.
• The Employee's duties include, but are not limited to:
  • Troubleshooting technical issues.
  • Providing remote and onsite technical assistance to end-users or clients.
  • System and network diagnostics.
  • Ticket escalation.
  • Technical documentation.
  • Hardware/software installation and maintenance.
  • Patch management.
  • Security updates.
  • Proactive system monitoring.
  • Managing service-level agreements (SLAs).
  • Customer communications protocols.
  • Knowledge base contributions.
  • Regular reporting to supervisors.
• Option A: The technology stack to be supported includes: [List Technology Stack, e.g., Windows Server, Linux, AWS, Azure, Salesforce, Zendesk, Cisco routers].
• Option B: The technology stack to be supported will be determined and updated by the Employer as needed.
• Option A: The Employee is expected to obtain and maintain the following certifications: [List Certifications, e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional].
• Option B: The Employee is expected to participate in ongoing technical training as required by the Employer.

2. Work Hours and Location

• The Employee's standard work hours are [Number, e.g., 40] hours per week, from [Start Time, e.g., 8:00 AM] to [End Time, e.g., 5:00 PM], Monday through Friday.
• Option A: The Employee may be required to work overtime as needed, subject to Employer approval. Overtime will be compensated in accordance with applicable Idaho and federal law.
• Option B: As a computer professional meeting the FLSA salary threshold and duty test, the Employee acknowledges that overtime pay is not mandatory.
• Option A: The Employee's primary work location is [Employer Address, e.g., 123 Main Street, Boise, ID 83702]. On-site support visits to client locations may be required.
• Option B: The Employee's primary work location is remote. The approved remote work location is [Remote Work Location, e.g., Employee's Residence in Boise, ID]. The Employee will adhere to the Employer's secure remote access protocols.
• The Employee will be provided with the necessary company equipment, hardware, software, and technical tools. Upon termination of employment, the Employee will return all such items to the Employer.

3. Compensation and Benefits

• The Employee's base annual salary is [Dollar Amount, e.g., $60,000], payable [Pay Period, e.g., bi-weekly].
• Option A: The Employee is eligible for a performance-based bonus, as determined by the Employer.
• Option B: The Employee is eligible for shift differentials for work performed during non-standard hours.
• The Employee will be eligible for the following benefits, subject to the terms and conditions of the applicable plans:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Paid time off (vacation, holidays, sick leave), subject to company policy. Note: Idaho does not mandate PTO or paid sick leave.
  • Bereavement leave
  • Jury duty leave
  • Worker's compensation insurance
  • [Other Benefits, e.g., Internet allowance, Mobile phone allowance]

4. Intellectual Property

• All inventions, documentation, technical solutions, and support scripts developed by the Employee during working hours or using company resources are the exclusive property of the Employer.
• The Employee will promptly report, disclose, and assign all such intellectual property to the Employer. This includes inventions conceived or reduced to practice, either solely or jointly with others, during the Employee's employment with the Employer.
• This clause is governed by Idaho's Uniform Trade Secrets Act.

5. Confidentiality

• The Employee will maintain the confidentiality of all Employer and client data, technical know-how, customer details, product vulnerabilities, internal procedures, and support ticket contents.
• This confidentiality obligation continues indefinitely, even after termination of employment.
• If the Employee is exposed to client data subject to regulatory regimes (e.g., HIPAA, PCI-DSS), the Employee will adhere to all applicable compliance obligations.

6. Outside Employment and Conflict of Interest

• The Employee may engage in outside employment that does not conflict with the Employee's duties to the Employer.
• The Employee will not act as a support provider for competing firms or clients.
• The Employee will disclose any outside activities that may create a conflict of interest.

7. IT and Security Policies

• The Employee will comply with all of the Employer's IT and security policies, including mandatory cybersecurity and data privacy training, password and account control, prohibition on unauthorized software installation, and incident reporting duties.

8. Behavioral Standards

• The Employee will maintain professional communication in all support interactions.
• The Employee will maintain accurate ticket resolution documentation.
• The Employee will promptly escalate unresolved issues.
• The Employee will adhere to all customer care protocols.

9. Non-Solicitation and Non-Disparagement

• Option A (With Non-Compete): The Employee agrees that, during the term of employment and for a period of [Number, e.g., 12] months following termination of employment, the Employee will not, directly or indirectly, solicit any of the Employer's customers, clients, or employees. The Employee also agrees not to engage in any business activities that are competitive with the Employer's business within a [Radius, e.g., 50]-mile radius of [Employer Location, e.g., Boise, Idaho]. Note: Non-competes in Idaho are subject to an 18-month duration cap and must protect legitimate business interests. Consideration must be provided for the agreement. This clause is intended to comply with Idaho Code § 44-2701 et seq.
• Option B (Without Non-Compete): This Agreement does not contain a non-compete clause.
• The Employee will not disparage the Employer, its products, services, or employees. The Employer will not disparage the Employee.

10. At-Will Employment and Termination

• The Employee's employment is at-will, meaning that either the Employee or the Employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Note: This is a required disclosure under Idaho law.
• Upon termination of employment, the Employee will be entitled to:
  • Final compensation, including accrued PTO payout if stipulated in company policy.
  • Mandatory return of all company equipment and data.
  • Offboarding and access termination requirements for technical users.

11. Dispute Resolution

• Any dispute arising out of or relating to this Agreement will be resolved through good faith internal discussion.
• Option A: If internal discussion is unsuccessful, the parties agree to participate in mediation in [City, State, e.g., Boise, Idaho].
• Option B: Any unresolved dispute will be submitted to binding arbitration in [City, State, e.g., Boise, Idaho].
• This Agreement will be governed by and construed in accordance with the laws of the State of Idaho. Jurisdiction and venue for any legal action will be in [County, Idaho e.g., Ada County, Idaho].

12. Compliance with Laws

• The Employer is an equal opportunity employer and complies with all applicable federal and Idaho laws regarding anti-discrimination and anti-harassment.
• The Employer complies with all applicable OSHA occupational safety regulations.

13. Professional Development

• The Employer encourages and supports the Employee's continued professional development, including participation in employer-driven training initiatives and upskilling in emerging technologies.
• Option A: The Employer will reimburse the Employee for exam fees or certifications required for technical support advancement.
• Option B: Professional development and training will be determined and scheduled based on the company's needs.

14. Entire Agreement

• This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Legal Name, e.g., Acme Corporation]

By: [Employer Representative Name, e.g., Jane Smith]

Title: [Employer Representative Title, e.g., CEO]

[Employee Full Legal Name, e.g., John Doe]

____________________________
Signature

Date: [Date, e.g., 2024-10-27]