Vermont technical support engineer employment contract template

Vermont Technical Support Engineer Employment Agreement

This Full-Time Technical Support Engineer Employment Agreement (the “Agreement”) is made and effective as of [Effective Date], by and between [Company Name], a company organized and existing under the laws of Vermont, with its principal place of business at [Company Address] (“Employer”), and [Employee Name], residing at [Employee Address] (“Employee”).

1. Position:

• Option A: Technical Support Engineer
• Option B: Senior Technical Support Engineer

The Employee is hired as a Technical Support Engineer. Employee's primary responsibilities include, but are not limited to: providing tiered technical support (Level 1/2/3), troubleshooting software/hardware/network issues, remote and on-site problem resolution, escalation protocols, root cause analysis, documentation and case tracking, deployment of updates and technical patches, creating end-user guides, customer communication etiquette, ticket resolution metrics, contribution to knowledge bases, and mandatory participation in technical training, incident response simulations, and team skill-sharing meetings.

2. Required Skills and Certifications:

• Option A: Expertise in Windows and Linux operating systems, networking fundamentals, knowledge of [Company Name]-specific products, familiarity with ServiceNow, hardware troubleshooting, remote access tools, ITIL/HDI certification (or willingness to obtain within [Number] months of employment).
• Option B: Same as Option A, but also requires [Specific Certification].

The Employee shall maintain professional development obligations to stay current with industry trends.

3. Reporting Structure:

• Option A: Employee will report to [Supervisor Name], [Supervisor Title].
• Option B: Employee will report to [Supervisor Name], [Supervisor Title], with escalation to [Escalation Contact Name].

Escalation hierarchy will follow the company’s standard operating procedures.

4. Work Location:

• Option A: The primary work location is [Company Address] in Vermont.
• Option B: Hybrid work arrangement: [Number] days in office at [Company Address], [Number] days remote. Security protocols for off-site work apply, including adherence to [Company Name]’s data privacy policies.
• Option C: Fully Remote: Employee will work remotely from their home in Vermont, adhering to [Company Name]’s data privacy and cybersecurity protocols, with the understanding that this could change if the employee’s location changes out of state.

Employer will provide the necessary equipment and software.

5. Employment Type and Work Hours:

• Option A: Full-time, regular weekly hours of [Number]. Core schedule: [Start Time] to [End Time], Monday through Friday.
• Option B: Full-time, regular weekly hours of [Number]. Employee may be required to work overtime, compensated at the Vermont standard overtime rate.
• Option C: Full-time, including on-call duty as scheduled, with appropriate compensation or time-off as required under Vermont wage and hour law.

Employee is entitled to legally mandated breaks.

6. Compensation:

• Option A: Annual salary of [Dollar Amount], paid [Frequency].
• Option B: Hourly wage of [Dollar Amount], paid [Frequency]. Overtime paid at 1.5x for hours over 40/week.
• Option C: Annual salary of [Dollar Amount], plus eligibility for a performance-based bonus related to ticket closure rates and customer satisfaction ratings.

Reimbursement for approved work-related expenses.

7. Benefits:

• Option A: Includes health, dental, and vision insurance; wellness programs; Vermont-mandated paid sick leave; vacation policy of [Number] days per year; statutory holidays; family and medical leave in accordance with the Vermont Parental and Family Leave Act.
• Option B: Includes benefits in Option A, plus short-term disability insurance.
• Option C: Includes benefits in Option A, plus [Percentage]% company match on employee contributions to a 401k.

Employer will consider requests for continuing education or technology certification reimbursement.

8. Intellectual Property:

All support scripts, process documentation, troubleshooting tools, customer-facing materials, or process improvements created during employment are owned by the Employer. Usage of open-source or third-party scripts/tools requires notification and approval.

9. Confidentiality:

Employee shall maintain strict confidentiality of all client/customer information, ticket data, proprietary troubleshooting methods, system admin passwords, and internal business/technical information, both during and after employment.

10. Behavioral Standards:

• Option A: Employee will comply with company security policies, Vermont law regarding protected health and personal information, and data breach reporting obligations.
• Option B: Participation in external tech communities or forums requires written consent.
• Option C: Employee shall not engage in freelance support or side projects using company resources without permission.

11. Non-Competition, Non-Solicitation, and Non-Disclosure:

Given the technical support engineer role, a non-compete, if any, must meet Vermont’s 2020 statutory requirements and should be narrowly tailored or omitted; the contract may include non-solicitation and non-disclosure provisions as permitted by Vermont law.

12. Employment Status:

Employment is at-will, subject to Vermont’s rules for notice periods, final pay deadlines (with final paycheck due within 72 hours under Vermont law), company property return requirements, and protocols for revoking system access.

13. Termination:

• Option A: Addresses voluntary resignation, involuntary termination, layoffs, and termination-for-cause, in full compliance with Vermont employee rights, equal pay, and anti-retaliation statutes.
• Option B: In the event of a layoff, employee will receive [Number] weeks of severance pay.

14. Dispute Resolution:

• Option A: Prioritizes informal resolution, voluntary mediation (locally in Vermont), and, if needed, arbitration in accordance with Vermont law.
• Option B: Any legal disputes will be settled in Vermont courts, under Vermont law.

Vermont is the governing law and jurisdiction.

15. Workers’ Compensation and Safety:

Employer maintains Vermont state requirements for workers’ compensation insurance, occupational health and safety, and reportable workplace injuries/hazards.

16. Anti-Discrimination and Harassment:

• Option A: Employer prohibits discrimination and harassment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, or disability, as outlined by Vermont’s Fair Employment Practices Act.
• Option B: Employer is committed to creating an inclusive customer support environment.

Employee agrees to abide by the company's anti-discrimination and harassment policies.

17. Entire Agreement:

This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications and proposals, whether oral or written, relating to the subject matter hereof.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

____________________________
[Employer Name]

By: ____________________________
[Employer Representative Name]
[Employer Representative Title]

____________________________
[Employee Name]

Date: ____________________________