Tennessee technical support engineer employment contract template

Tennessee Technical Support Engineer Employment Agreement

This Full-Time Technical Support Engineer Employment Agreement (the "Agreement") is made and entered into as of [Date] by and between [Employer Name], a [State] corporation with its principal place of business at [Employer Address] ("Employer"), and [Employee Name], residing at [Employee Address] ("Employee").

Employer Contact Information:

• Name: [Contact Person]
• Phone: [Phone Number]
• Email: [Email Address]

Employee Contact Information:

• Phone: [Phone Number]
• Email: [Email Address]

1. Position

The Employer hires the Employee as a Technical Support Engineer.

• Option A: The Employee’s primary duties will include, but are not limited to: providing frontline technical support via phone, email, and ticketing system; troubleshooting hardware and software issues; escalating issues according to established protocols; installing and configuring products; performing network diagnostics; communicating with customers; conducting root cause analysis; documenting incidents; providing remote and onsite support; utilizing platforms such as Windows, MacOS, and Linux; using ticket management tools; maintaining the knowledge base; and participating in product feedback and technical team meetings.
• Option B: Detailed job description is attached as Exhibit A. [Attach job description]

2. Qualifications and Expertise

Employee represents they possess the required technical certifications, product expertise, and minimum technical qualifications necessary to perform the duties of the Technical Support Engineer.

• Option A: Required certifications include [List Certifications]. Required product expertise includes [List Hardware/Software].
• Option B: The specific qualifications and expertise required are outlined in Exhibit B. [Attach List]

3. Work Location and Schedule

Employee’s work location and schedule are as follows:

• Option A: The Employee's primary work location will be [Onsite Location in Tennessee].
• Option B: The Employee will work remotely.
• Option C: The Employee will work a hybrid arrangement, with [Number] days per week onsite and [Number] days remote.
  • On-Call/Shift Work Requirements:
    • Option 1: Employee will participate in on-call rotation as scheduled.
    • Option 2: Employee will work the following shift: [Shift Details].
  • Overtime and After-Hours Support Policies:
    • Option 1: Overtime work requires prior approval from [Supervisor Name].
    • Option 2: After-hours support will be compensated at a rate of [Compensation Details].

4. Equipment

If the Employee is working remotely, the Employer will provide the following equipment:

• Laptop: Yes/No
• Headset: Yes/No
• VPN Access: Yes/No
• Security Tools: Yes/No
  • Device usage, cybersecurity procedures and confidentiality for customer data will comply with company and industry standards.

5. Employment Status

This is a full-time position.

• Minimum Weekly Hours: [Number] hours per week.
• Regular Hours: [Start Time] to [End Time], Monday through Friday.
• Lunch/Break Practices: [Description of Lunch/Break Policy].
  • Overtime:
    • Option A: Overtime will be compensated at 1.5 times the employee's regular rate of pay for all hours worked over 40 in a workweek in accordance with Tennessee wage and hour laws.
    • Option B: Overtime work requires prior authorization from [Supervisor Name].

6. Compensation

The Employer will compensate the Employee as follows:

• Annual Salary: [Dollar Amount] per year, payable [Bi-weekly/Monthly].
• Hourly Wage: [Dollar Amount] per hour.
  • Eligibility for Overtime: Yes/No
  • Bonuses:
    • Option A: The Employee is eligible for bonuses based on [Bonus Criteria, e.g., Customer Satisfaction, Ticket Resolution KPIs].
    • Option B: The Employee is not eligible for bonuses.
  • Technology Stipend: [Dollar Amount] per [Time Period].
  • Shift/On-Call Differentials: [Compensation Details].
  • Salary Review: The Employee's salary will be reviewed [Time Period].

7. Benefits

The Employee is eligible for the following benefits, subject to the Employer's benefit plan documents:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) or Retirement Plan
• Paid Time Off (Vacation, Sick Leave): [PTO Accrual Details]
• Paid State and Federal Holidays: [List of Holidays]
• Family/Medical Leave (FMLA compliant)
• Technical Training and Certification Reimbursement: [Reimbursement Policy]
• Tuition Assistance: [Assistance Policy]
• Remote Work Stipends: [Stipend Details]
• Life Insurance
• Disability Insurance
• Employee Assistance Program

8. Intellectual Property

All inventions, support tools, documentation, scripts, or process improvements created by the Employee during employment are the property of the Employer.

• Employee agrees to disclose all inventions promptly to the Employer.
• This clause is governed by Tennessee IP law.

9. Confidentiality and Data Security

The Employee agrees to maintain the confidentiality of all company, client, and customer information.

• Employee shall comply with HIPAA, PCI DSS, or other industry compliance standards as required. [Specify Compliance Standards]
• This obligation continues after termination of employment.

10. IT and Acceptable Use Policies

The Employee agrees to abide by the Employer's IT and Acceptable Use Policies.

• Employee shall use devices safely and ethically, adhere to secure access protocols, and refrain from installing unauthorized software.
• Employee shall report data breaches or vulnerabilities immediately.

11. Reporting and Escalation

The Employee will report to [Supervisor Name/Team Lead].

• Daily/Weekly Reporting Requirements: [Reporting Details].
• Participation in team meetings and training sessions is required.

12. Customer Service Conduct

If the role involves customer-facing support, the Employee agrees to adhere to the Employer’s customer service conduct policies, communication etiquette standards, and data privacy policies.

13. Non-Compete, Non-Solicit, and Non-Disclosure

Employee agrees to the following restrictive covenants, to the extent enforceable under Tennessee law:

• Non-Compete: During the term of employment and for a period of [Number] months following termination, the Employee shall not engage in any business that competes with the Employer's business within [Geographic Scope].
• Non-Solicit: During the term of employment and for a period of [Number] months following termination, the Employee shall not solicit clients or employees of the Employer.
• Non-Disclosure: The Employee shall not disclose confidential information of the Employer at any time.

14. Employment-At-Will

This is an at-will employment relationship.

• Either the Employer or the Employee may terminate the employment relationship at any time, with or without cause.
  • Voluntary Resignation:
    • Option A: Employee shall provide [Number] weeks' written notice of resignation.
    • Option B: Employee shall provide [Number] days' written notice of resignation.
  • Involuntary Termination:
    • Option A: Employer may terminate employment for cause.
    • Option B: Employer may terminate employment without cause.
  • Upon termination, the Employee shall return all company property.

15. Anti-Discrimination and Anti-Harassment

The Employer is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other protected characteristic under Tennessee or federal law.

• Employee shall report any instances of discrimination or harassment to [Designated Contact/Department].

16. Occupational Safety

The Employer is committed to providing a safe working environment in compliance with the Tennessee Occupational Safety and Health Act (TOSHA).

• Employee shall report any unsafe working conditions to [Designated Contact/Department].

17. Dispute Resolution

Any disputes arising under this Agreement shall be resolved through:

• First: Negotiation
• Second: Mediation or Arbitration in [Nashville/City], Tennessee.
• Tennessee law shall govern all disputes.

18. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.

• This Agreement is not a contract for continued employment.

19. Acknowledgment

The Employee acknowledges receipt and understanding of this Agreement, the Employee Handbook, Remote Support Guidelines, and Security Policies.

20. Amendments

This Agreement may be amended only in writing, signed by both parties.

21. Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Name]

By: [Authorized Representative Name]

Title: [Title]

[Employee Name]

Signature: ____________________________

Date: ____________________________