Tennessee customer service representative employment contract template
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How Tennessee customer service representative employment contract Differ from Other States
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Tennessee is an at-will employment state, meaning either party can terminate the employment at any time unless otherwise agreed.
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State-specific overtime rules apply, including mandatory overtime pay rates for hours worked over 40 per week, in alignment with Tennessee labor laws.
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Tennessee does not require employers to provide meal or rest breaks, so these terms must be expressly detailed in the employment contract.
Frequently Asked Questions (FAQ)
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Q: Is a written employment contract required for customer service representatives in Tennessee?
A: No, Tennessee law does not require a written contract, but having one helps clarify both parties’ rights and obligations.
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Q: Can non-compete clauses be included in Tennessee customer service employment contracts?
A: Yes, but non-compete clauses must be reasonable in geographic scope and duration, and cannot impose undue hardship.
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Q: Are paid breaks or meal periods mandatory in Tennessee for customer service roles?
A: No, Tennessee law does not require paid breaks. Employers must specify any break policies in the employment contract.
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Tennessee Customer Service Representative Employment Agreement
This Tennessee Customer Service Representative Employment Agreement (the “Agreement”) is made and effective as of [Effective Date], by and between [Employer Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] (“Employer”), and [Employee Legal Name], residing at [Employee Address] (“Employee”).
1. Position
* The Employer hereby employs the Employee as a Customer Service Representative. * Option A: Job Description. The Employee's primary duties and responsibilities will include, but are not limited to: Responding to customer inquiries by phone, email, chat, or in person; accurately documenting interactions in CRM systems; managing customer complaints and resolutions; explaining company products or services; processing orders, returns, or refunds; following call scripts or guidelines; meeting defined quality metrics, call volume targets, and customer satisfaction goals. * Option B: Other duties as reasonably assigned by Employer.
2. Work Location
* Option A: The Employee’s primary work location will be the Employer’s business premises located at [Employer Address] in Tennessee. * Option B: The Employee will work remotely from a location within the state of Tennessee at [Employee Remote Address]. The Employee agrees to maintain a secure work environment, including protecting customer data and utilizing a company-provided VPN and hardware as required. * Option C: Hybrid work arrangement. Employee will work partly on-site at [Employer Address] and partly remotely from [Employee Remote Address], according to a schedule determined by the Employer.
3. Employment Status and Work Hours
* This is a full-time employment position. * Option A: The standard work hours are [Number] hours per week, generally from [Start Time] to [End Time], [Days of the Week]. * Option B: Employee may be required to work overtime as needed to meet business demands. Overtime will be compensated according to applicable federal and Tennessee law. * Employee is entitled to breaks and meal periods as required by Tennessee wage and hour law.
4. Compensation
* Option A: The Employee will be paid an hourly wage of [Hourly Wage] per hour. * Option B: The Employee will be paid an annual salary of [Annual Salary], payable in accordance with the Employer’s regular pay period ( [Frequency, e.g., bi-weekly]). * The regular pay period will be [Pay Period Details]. * Overtime will be paid at a rate of one and one-half times the Employee’s regular rate of pay for all hours worked over 40 in a workweek, or [Specify daily threshold if applicable]. * Option C: Performance bonuses or incentive pay may be awarded based on customer satisfaction surveys, upselling results, or complaint resolution rates, according to the Employer’s established bonus plan. The details of the bonus plan are [bonus plan details].
5. Benefits
* The Employee will be eligible for the following benefits, subject to the terms and conditions of the applicable benefit plans: * Medical, dental, and vision insurance. * 401(k) or other retirement plan. * Paid sick leave, vacation, personal days, and holidays, in accordance with company policy. The policy is outlined [Here, or in employee handbook]. * Leave of Absence: Employee is entitled to leaves of absence as required by the Family and Medical Leave Act (FMLA) and any other applicable Tennessee or federal laws.
6. Probationary Period
* Option A: There will be a [Number]-day probationary period. During this period, the Employee's performance will be evaluated to determine suitability for continued employment. * Option B: No probationary period.
7. Workplace Conduct
Employee agrees to maintain professional conduct in all communications, adhere to the Employer’s dress code, and comply with all company policies regarding the use of telephony and IT systems. Employee must comply with the company’s customer privacy and data security policies.
8. Training
The Employee will participate in onboarding programs and continuing education related to customer service protocols, communication etiquette, and applicable consumer protection laws or industry regulations.
9. Reporting Structure
The Employee will report directly to [Supervisor Name and Title]. Employee should follow chain of command and report issues through these channels: [reporting channels].
10. Confidentiality
The Employee agrees to maintain the confidentiality of customer information, proprietary scripts, pricing structures, account records, and other sensitive data. This obligation extends [Number] years beyond the termination of employment.
11. Use of Company Systems
The Employee is prohibited from unauthorized recording of calls, inappropriate disclosure of information, or misuse of customer data. Employee's use of company assets is also governed by the Acceptable Use Policy [Policy Name and Location].
12. Anti-Discrimination and Anti-Harassment
The Employer is committed to providing a work environment free of discrimination and harassment based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. The company's policy on handling complaints of harassment and discrimination is detailed [here or in employee handbook].
13. Workplace Safety and Health
The Employer will comply with all applicable Tennessee Occupational Safety and Health Act (TOSHA) standards for workplace safety and health.
14. Return of Company Property
Upon termination of employment, the Employee must promptly return all company equipment, access cards, and materials.
15. At-Will Employment
The Employee’s employment with the Employer is at-will, meaning that either party may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by law.
16. Termination Procedures
In the event of termination, the Employee will receive a final wage payment in accordance with Tennessee law. Accrued vacation payout policy will be applied [According to Company Policy, e.g., "as outlined in the employee handbook."]. Employee is eligible for COBRA or Tennessee Mini-COBRA as per eligibility requirements.
17. Grounds for Immediate Termination
The Employer may terminate the Employee’s employment immediately for gross misconduct, violation of confidentiality, or failure to meet established customer service standards.
18. Dispute Resolution
Any disputes arising out of or relating to this Agreement will be resolved through internal grievance procedures, followed by mediation or arbitration in [County Name] County, Tennessee. Tennessee law will govern the interpretation and enforcement of this Agreement.
19. Intellectual Property
All training materials, scripts, FAQs, and other documentation generated by the Employee during employment are the property of the Employer and are considered works for hire under Tennessee law.
20. Non-Solicitation/Non-Disclosure
* Option A: Employee agrees not to solicit employees or customers of the company during the term of their employment and for a period of [Number] years following termination. The prohibited geographic area is [Geographic Area]. * Option B: Employee agrees not to disclose confidential information acquired during their employment to any third party.
21. Compliance with Employer Policies
The Employee agrees to comply with all applicable Employer policies and handbooks, as amended from time to time.
22. Acknowledgement
The Employee acknowledges that they have read and understand this Agreement and voluntarily accept its terms and conditions.
23. Company Perks
* Option A: Wellness Program: Employee is eligible to participate in the company's wellness program as outlined [here or in employee handbook]. * Option B: Tuition Reimbursement: Employee is eligible for tuition reimbursement in accordance with the company's tuition reimbursement policy. * Option C: Parking or transportation stipends: Employee will receive a [Dollar amount] stipend to cover transportation and parking costs.
IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.
[Employer Legal Name]
By: [Employer Representative Name]
Title: [Employer Representative Title]
[Employee Legal Name]
Signature: ____________________________
Date: ____________________________
