South Carolina technical support engineer employment contract template

South Carolina Technical Support Engineer Employment Contract

This South Carolina Technical Support Engineer Employment Contract (the "Agreement") is made and entered into as of [Date] by and between [Employer Full Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address, including City, State, and Zip Code] ("Employer"), and [Employee Full Legal Name], residing at [Employee Address, including City, State, and Zip Code] ("Employee").

WHEREAS, Employer desires to employ Employee as a Technical Support Engineer; and

WHEREAS, Employee desires to be employed by Employer in such capacity.

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

1. Position and Responsibilities

Employee shall be employed by Employer in the full-time position of Technical Support Engineer.

Employee's primary duties and responsibilities shall include, but are not limited to:

• Providing technical troubleshooting assistance to end-users.
• Offering customer support across software and hardware platforms.
• Escalating unresolved technical issues according to established procedures.
• Documenting incidents using the company's ticketing system.
• Performing root cause analysis of technical problems.
• Providing remote and onsite diagnostic support.
• Coordinating with engineering and development teams.
• Creating and maintaining a knowledge base for technical solutions.
• Providing training to clients and internal users.
• Adhering to service-level agreements (SLAs).
• Supporting proprietary and third-party products.
• Ensuring strict compliance with IT security protocols.
• Participating in on-call duty as required.

Option A: The Employee will also be responsible for [Specific Additional Responsibility].

Option B: The Employee's responsibilities may be modified by the Employer upon reasonable notice.

2. Qualifications

Employee represents and warrants that they possess the following qualifications:

• Required Technical Certifications: [List Certifications, e.g., CompTIA A+, Network+].
• Minimum Experience: [Number] years of experience in technical support.
• Technical Skills: Proficiency in [List Operating Systems, Software, Hardware] and remote troubleshooting tools.
• Strong interpersonal and communication skills.

Option A: Specific experience with [Specific Technology] is required.

Option B: A Bachelor's degree in [Relevant Field] is preferred.

3. Work Location and Remote Work

The Employee's primary work location shall be [Address of Work Location in South Carolina, including Branch or HQ].

Remote Work:

• Option A: The employee is eligible for remote work according to the company's remote work policy. Details of the remote work policy are described in Exhibit A.
• Option B: Remote work is not permitted.
• Option C: The employee may be eligible for hybrid work arrangements, as approved by their manager.

All remote access must be conducted via a secure VPN or other authorized remote access protocol.

Employee is required to comply with all company policies regarding data privacy and cybersecurity measures, in accordance with South Carolina law and industry standards.

4. Employment Type and Work Hours

Employment Type: Full-time.

Standard Weekly Working Hours: [Number] hours per week.

Schedule Flexibility:

• Option A: The employee may be required to work extended or alternate shifts as needed.
• Option B: The Employee will maintain a flexible schedule, pre-approved by the Employer.

Shift Coverage: Employee is responsible for ensuring adequate coverage during assigned shifts.

Meal and Rest Breaks: While South Carolina law does not mandate meal or rest breaks, the company policy on breaks is as follows: [Describe Company Break Policy].

Overtime:

• Option A: Employee is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA) and South Carolina law. Overtime must be pre-approved by the employee's manager. Overtime will be compensated at a rate of 1.5 times the employee's regular hourly rate.
• Option B: Employee is exempt from overtime pay.

5. Compensation

Annual Salary/Hourly Rate: [Dollar Amount] per year/ [Dollar Amount] per hour. (Note: Ensure compensation meets or exceeds minimum wage requirements under federal and South Carolina law).

Pay Frequency: [Weekly, Bi-weekly, Monthly].

Method of Payment: [Direct Deposit, Check].

Overtime Calculation (if applicable): Overtime will be calculated and paid in accordance with the Fair Labor Standards Act (FLSA) and South Carolina law.

Incentive Compensation (if applicable):

• Option A: Employee may be eligible for incentive compensation based on [Specific Performance Metrics, e.g., service quality, customer satisfaction]. The details of the incentive compensation plan are described in Exhibit B.
• Option B: No incentive compensation is provided.

6. Benefits

Employee is eligible for the following employer-sponsored benefits, subject to the terms and conditions of the applicable benefit plans:

• Health Insurance: [Yes/No, Carrier, Coverage Details].
• Dental Insurance: [Yes/No, Carrier, Coverage Details].
• Vision Insurance: [Yes/No, Carrier, Coverage Details].
• Life Insurance: [Yes/No, Coverage Amount].
• Disability Insurance: [Yes/No, Short-term/Long-term, Coverage Details].
• 401(k) or Comparable Retirement Plan: [Yes/No, Employer Contribution Details].

Paid Holidays: Employee is entitled to the following paid holidays: [List Holidays, including State-Standard Holidays].

Paid Time Off (PTO):

• Accrued PTO for vacation and illness: [Number] days per year, accrued according to company policy.
• Bereavement Leave: [Number] days, subject to company policy.
• Jury Duty: Employee will be granted leave for jury duty, in accordance with South Carolina law.

All benefits are subject to Employer's policies and applicable laws.

7. Training and Career Development

Employee will receive initial onboarding training upon commencement of employment.

Employee is required to participate in mandatory annual IT and compliance training.

Option A: Employer will provide opportunities for continuing technical education and certification reimbursement, subject to budget availability and company policy.

Option B: Employee is responsible for all continuing education.

8. Intellectual Property

All troubleshooting guides, ticket data, service scripts, documentation, and customer interaction logs produced by Employee in the course of employment are the sole property of Employer.

Usage or contribution to open-source projects during employment requires prior written authorization from Employer.

This includes any software or methodologies unique to Employer's environment.

9. Confidentiality

Employee agrees to hold confidential all internal documentation, customer data, system architectures, trade secrets, security procedures, and proprietary troubleshooting methodologies of Employer.

This obligation of confidentiality shall survive the termination of this Agreement, in accordance with the South Carolina Uniform Trade Secrets Act.

10. Customer Data Protection

Employee shall comply with all contractual, statutory, and regulatory privacy and security requirements applicable to customer data.

This includes, but is not limited to, sector-specific rules such as HIPAA (for healthcare clients) and GLBA (for financial clients), as applicable.

11. Employee Conduct

Employee shall adhere to Employer's IT and security policies, maintain respectful client communication, and comply with all applicable anti-bribery, anti-theft, and anti-data misuse policies.

Employee shall follow incident escalation protocols, use systems ethically, and report any security incidents or compliance breaches.

12. Use of Personal Devices (BYOD)

Option A: Employee is permitted to use personal devices for work purposes, subject to Employer's BYOD policy. Employer may monitor and access such devices for security purposes.

Option B: Use of personal devices for work purposes is prohibited.

Employee shall comply with all data protection policies when using personal devices for work, in accordance with South Carolina privacy law and company standards.

13. Outside Employment and Conflicts of Interest

Employee shall disclose any outside employment, freelancing, or other activities that may create a conflict of interest with Employer.

Employee shall obtain prior written consent from Employer before engaging in any such activities.

14. Non-Compete (Consider Carefully)

During the term of employment and for a period of [Number] months following termination of employment, Employee shall not, directly or indirectly, engage in any business that competes with Employer within a [Radius] mile radius of [Specific Location in South Carolina], which would involve the Employee to be employed at an entity that sells or offers the same products or services of Employer.

This restriction is limited to the protection of Employer's confidential technical, client, and business information.

Employee shall not solicit Employer's customers or employees during this period. (Note: Non-compete clauses must be narrowly tailored and reasonable under South Carolina law.)

15. At-Will Employment

Employee's employment with Employer is at-will, meaning that either party may terminate the employment relationship at any time, with or without cause or notice, subject to the notice requirement for resignation.

Option A: Employee is required to provide Employer with [Number] weeks' written notice of resignation.

Option B: Employer may terminate Employee's employment for cause, including, but not limited to, security breaches or gross misconduct, with immediate effect.

In the event of layoff or reduction-in-force, Employer will follow its established policies and procedures.

Option A: Employee may be entitled to severance pay in accordance with the company's severance policy.

Option B: Employee is not entitled to any severance pay.

Employee's final paycheck will be provided within 48 hours of termination or on the next regularly scheduled payday, as required by South Carolina law.

Upon termination of employment, Employee shall immediately return all company property, access credentials, and documentation.

16. Dispute Resolution

Any disputes arising out of or relating to this Agreement shall be resolved through negotiation, followed by mediation/arbitration, as agreed upon by the parties.

The venue for any mediation or arbitration shall be [City], South Carolina.

This Agreement shall be governed by and construed in accordance with the laws of the State of South Carolina. All disputes will be resolved in South Carolina courts.

Any dispute resolution proceedings shall be kept confidential.

17. Workers' Compensation Insurance

Employer maintains workers' compensation insurance in compliance with South Carolina law.

Employee shall comply with all safety regulations and report any workplace accidents or injuries immediately.

18. Equal Employment Opportunity and Anti-Harassment

Employer is an equal opportunity employer and does not discriminate on the basis of race, sex, age, religion, national origin, disability, or any other protected class under federal or South Carolina law.

Employer prohibits harassment of any kind and will take prompt action to address any complaints of discrimination or harassment.

19. Drug Testing and Background Checks

Option A: Employee may be subject to drug testing and background checks in accordance with company policy and South Carolina law.

Option B: Drug testing and background checks are not required.

20. Industry and Client Specific Requirements

Employee shall adhere to any specific regulatory, security, or support response models required by Employer's industry or clients in South Carolina.

This may include compliance with requirements for financial institutions, utility companies, healthcare organizations, or other regulated industries.

21. Public Sector and Government Contracts (If Applicable)

If Employee's work involves supporting public sector or government contracts, Employee shall comply with all applicable state contract compliance clauses, including audit rights, reporting obligations, and security clearances.

22. Other Employer-Specific Policies

Employee acknowledges receipt of the Employer's employee handbook and agrees to abide by its policies.

The Employee Handbook is available at: [Link to Employee Handbook].

23. Modifications and Amendments

This Agreement may be modified or amended only by a written instrument signed by both parties.

24. Assignment

This Agreement may not be assigned by Employee without the prior written consent of Employer. Employer may assign this Agreement.

25. Records Retention

Employee agrees that Employer retains the right to retain all records of service documentation in accordance with Employer record retention policies.

26. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

27. Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Full Legal Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Full Legal Name]

Signature: ____________________________

Date: ____________________________