Kentucky technical support engineer employment contract template

Kentucky Technical Support Engineer Employment Contract

This Kentucky Technical Support Engineer Employment Contract (the "Agreement") is made and entered into as of [Date, e.g., January 1, 2024] by and between:

[Company Name], a Kentucky business with a registered address at [Company Address], hereinafter referred to as "Employer,"

and

[Employee Name], residing at [Employee Address], with contact details [Employee Phone Number] and [Employee Email Address], hereinafter referred to as "Employee."

1. Employment

The Employer hereby employs the Employee, and the Employee hereby accepts employment with the Employer, as a Technical Support Engineer.

• Option A: Full-time employment.
• Option B: Part-time employment (specify hours/week: [Hours per Week]).

2. Job Duties

The Employee's primary responsibilities will include, but are not limited to:

• Providing tiered technical support to clients.
• Troubleshooting hardware and software issues.
• Managing help desk tickets and adhering to service-level agreements (SLAs).
• Guiding users through technical processes and providing clear instructions.
• Escalating complex incidents to appropriate personnel.
• Conducting root cause analyses of technical problems.
• Documenting problem resolutions and solutions in the company's knowledgebase.
• System monitoring and remote access troubleshooting.
• Maintaining technical knowledgebase entries.
• Following up with customers to ensure satisfaction.
• Regularly reporting to [Supervisor Title] on support activities.
• Adhering to Company policies on data privacy (including HIPAA, GLBA or PCI where relevant).
• Participating in company-initiated security audits or remediation programs.

3. Work Location

The Employee's primary work location will be:

• Option A: On-site at [Company Address] in Kentucky.
• Option B: Remote, with a designated home office at [Employee Address]. The Employer will provide a laptop, secure network access, and remote support software. Employee shall maintain a safe and compliant home-based work environment, adhering to Kentucky safety standards.

4. Work Hours

The Employee's work schedule will be:

• Option A: Full-time, approximately 40 hours per week.
• Option B: Fixed shifts, from [Start Time] to [End Time], [Days of Week].
• Option C: Flexible shifts, subject to Employer's approval and business needs.
• On-call rotation: [Yes/No]. If yes, details: [On-call Schedule Details].
• Overtime: Overtime work will be compensated at 1.5 times the regular hourly rate for hours worked over 40 in a workweek, in accordance with Kentucky wage-and-hour laws. Meal and break periods will comply with Kentucky state standards.

5. Compensation

The Employee will be compensated as follows:

• Option A: Base Salary: [Annual Salary Amount] per year, paid [Pay Frequency, e.g., bi-weekly].
• Option B: Hourly Wage: [Hourly Wage Amount] per hour, paid [Pay Frequency, e.g., bi-weekly].

Payments will be made via [Direct Deposit/Check] in accordance with Kentucky's "prompt payment" requirements.

• Discretionary Bonuses: Subject to Employer's discretion and company performance, the Employee may be eligible for bonuses based on [Bonus Criteria, e.g., customer satisfaction, ticket closure time].
• Annual Merit Raises: The Employee's compensation may be reviewed annually for potential merit-based increases.

6. Benefits

The Employee will be eligible for the following benefits, subject to the terms and conditions of the Employer's benefit plans:

• Health Insurance: [Specify Coverage or Reference Plan Documents].
• Dental Insurance: [Specify Coverage or Reference Plan Documents].
• Vision Insurance: [Specify Coverage or Reference Plan Documents].
• Short-Term Disability: [Specify Coverage or Reference Plan Documents].
• Long-Term Disability: [Specify Coverage or Reference Plan Documents].
• Paid Vacation: [Number] days per year, accrued according to company policy.
• Sick Leave: [Number] days per year, accrued according to company policy.
• Bereavement Leave: [Number] days, according to company policy.
• Kentucky Holidays: Paid holidays as designated by the Employer.
• Unpaid Leave: Employer policies on unpaid leave, including leave for jury duty or National Guard service as required by Kentucky law, will be followed.

7. Professional Development

The Employer may provide opportunities for professional development:

• Technical Certification Reimbursement: Up to [Dollar Amount] per year for approved certifications from approved vendors.
• Continuing IT Security Training: Required participation in company-provided training.
• Access to Reference Materials: The Employer will provide access to necessary reference materials and learning platforms.

8. Equipment

All equipment provided to the Employee by the Employer, including laptops, software, and access credentials, remains the property of the Employer. The Employee shall use the equipment responsibly and securely, in accordance with Employer's policies and applicable Kentucky property law. Upon termination of employment, the Employee must return all equipment to the Employer.

9. Confidentiality

The Employee agrees to maintain the confidentiality of all confidential information of the Employer and its clients, including customer systems, passwords, network diagrams, proprietary troubleshooting tools, scripts, and client company trade secrets. This obligation continues after the termination of employment.

10. Intellectual Property

Any intellectual property developed by the Employee during the course of their employment, including scripts, macros, documentation methods, or diagnostic tools, shall be owned by the Employer. The Employee agrees to assign all rights to such intellectual property to the Employer. Any external IT consulting or software development requires prior employer consent, in compliance with Kentucky conflict-of-interest rules.

11. Acceptable Use

The Employee shall use company communication and ticketing systems appropriately and professionally. Harassment of clients or colleagues is strictly prohibited. The Employee must adhere to company policies on data privacy, including HIPAA (if applicable), GLBA, or PCI where relevant. The Employee is prohibited from unauthorized use or distribution of software.

12. Restrictive Covenants

• Option A: Non-Compete: Employee agrees not to engage in any competitive activity within [Number] miles of [Company Address] for a period of [Number] months following termination of employment, subject to Kentucky’s requirements for reasonable geographic and time limitations.
• Option B: Non-Solicitation: Employee agrees not to solicit the Employer's clients or employees for a period of [Number] months following termination of employment.
• Option C: Non-Disclosure: Employee agrees not to disclose confidential information of the Employer at any time, even after termination of employment.

These clauses are intended to comply with Kentucky enforceability standards for restrictive covenants.

13. Termination

Employment is at-will, meaning that either the Employee or the Employer may terminate the employment relationship at any time, with or without cause, subject to applicable Kentucky law.

• Notice: [Number] days' notice is required for voluntary resignation.
• Final Wage Payment: The Employee will receive their final paycheck within Kentucky’s specified timeframe following termination.
• Return of Property: Upon termination, the Employee must return all company property.

14. Anti-Harassment and Non-Discrimination

The Employer is committed to providing a workplace free of harassment and discrimination. The Employer prohibits discrimination based on race, color, religion, national origin, sex, age, disability, veteran status, or any other category protected by Kentucky or federal law.

15. Workplace Safety

The Employer complies with all applicable Kentucky workplace safety and occupational health regulations, including workers' compensation requirements. Access to mental and physical health support will be provided per local and federal legal minimums for technical professionals.

16. Dispute Resolution

Any disputes arising out of or relating to this Agreement shall be resolved as follows:

• Step 1: Internal Grievance Process: Employee shall first attempt to resolve the dispute through the Employer's internal grievance process.
• Step 2: Mediation/Arbitration: If the dispute cannot be resolved internally, the parties agree to attempt to resolve the dispute through mediation or arbitration in [City, Kentucky].
• Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky.
• Venue: The exclusive venue for any legal action relating to this Agreement shall be in the courts of [County], Kentucky.

17. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

18. Document Retention and Electronic Signatures

The Employer shall retain this contract and related documentation in accordance with Kentucky law. Electronic signatures shall be accepted as valid and binding.

19. Compliance with Kentucky Law

This Agreement is intended to comply with the Kentucky Wage and Hour Act, the Kentucky Civil Rights Act, and other applicable local and federal employment statutes.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

____________________________

[Employer Representative Name]

[Employer Representative Title]

[Company Name]

____________________________

[Employee Name]

Technical Support Engineer