Kansas technical support engineer employment contract template

Kansas Technical Support Engineer Employment Contract

This Kansas Technical Support Engineer Employment Contract (the “Agreement”) is made and entered into as of [Date] by and between [Company Name], a [State] corporation with its principal place of business at [Company Address] (“Company”), and [Employee Name], residing at [Employee Address] (“Employee”).

1. Position

Option A: The Company hereby employs Employee as a full-time Technical Support Engineer.

Option B: The Employee accepts such employment and agrees to perform the duties described below and as otherwise assigned by the Company.

• Job Duties: Employee shall provide Level 1 and Level 2 technical support for user hardware, software, and network systems. This includes troubleshooting and resolving complex end-user issues, managing support ticket systems ([System Name]), documenting incidents in accordance with ITIL or company standards, escalating incidents when appropriate, maintaining hardware and software inventories, supporting on-premises and remote employees, performing system setups, rollouts, and upgrades, and delivering user training sessions tailored to supported platforms.
• Required Skills and Certifications: Employee should possess [List Skills] skills, and hold relevant certifications such as CompTIA A+, Network+, Microsoft, Apple, or Linux platforms certifications, or equivalent demonstrated experience.
• Reporting Structure: Employee shall report to [Supervisor Name], [Supervisor Title].
• Teamwork Expectations: Employee will work collaboratively with the IT team and other departments as necessary.
• Service Level Agreements (SLAs): Employee is expected to adhere to SLAs for response and resolution times as defined by the company. [List SLAs]
• Metrics for Support Quality: Employee's performance will be measured based on [List Metrics, e.g., customer satisfaction, ticket resolution time].

2. Work Location and Remote Work Policy

Option A: The primary work location shall be the Company's office located at [Company Address], Kansas.

Option B: The Employee may perform their duties remotely, subject to the Company's remote work policy.

• Remote/Hybrid Support Policies: The Employee must adhere to the Company’s remote work policy, which includes maintaining a secure work environment and adhering to all company security protocols.
• Hardware/Software Provisioning: The Company will provide necessary hardware and software for remote work.
• Secure VPN Use: Use of the Company's VPN is mandatory when accessing company resources remotely.
• Data Security Compliance: The Employee must comply with all Kansas and federal data security rules, including [List Regulations, e.g., HIPAA, GLBA] if applicable.

3. Employment Type and Hours

Option A: This is a full-time employment position.

Option B: Standard work hours are [Number] hours per week, [Start Time] to [End Time], Monday through Friday.

• Overtime: Overtime work will be compensated at a rate of 1.5 times the regular hourly rate for any hours worked over 40 in a workweek, in accordance with Kansas Department of Labor standards.
• Break Times: Employee is entitled to break times as required by Kansas law.
• Mandatory Meal/Rest Periods: Employee is entitled to [Duration] meal break and [Duration] rest breaks.

4. Compensation

Option A: Employee shall receive an annual base salary of [Salary Amount], payable in accordance with the Company's regular payroll schedule.

Option B: Employee shall receive an hourly rate of [Hourly Rate], payable in accordance with the Company's regular payroll schedule.

• Overtime Eligibility: Employee is eligible for overtime pay as described in Section 3.
• Pay Cycle: Employee will be paid [Frequency, e.g., bi-weekly].
• Performance Bonuses: Employee may be eligible for performance-based bonuses as determined by the Company's bonus plan. [Bonus Plan Details].
• On-Call Pay: Employee will be compensated for on-call duty as follows: [On-Call Pay Structure].
• Shift Differentials: If applicable, Employee will receive a shift differential of [Amount or Percentage] for working [Specify Shifts].
• Kansas Wage Payment Law: The Company will comply with all Kansas laws regarding frequency and methods of wage payment and prompt payment upon termination.

5. Benefits

Option A: Employee shall be eligible for the following benefits, subject to the terms and conditions of the Company's benefit plans.

Option B: Employee shall not receive any benefits beyond those required by Kansas law.

• Health Insurance: The Company offers a health insurance plan to eligible employees.
• Dental Insurance: The Company offers a dental insurance plan to eligible employees.
• Vision Insurance: The Company offers a vision insurance plan to eligible employees.
• Retirement Plan: The Company offers a [Plan Name, e.g., 401(k)] retirement plan to eligible employees.
• Sick Leave: Employee shall accrue sick leave in accordance with Kansas law and Company policy.
• Paid Time Off: Employee shall accrue [Number] days of paid time off per year.
• Jury Duty: The Company will comply with Kansas law regarding jury duty leave.
• Holidays: Employee shall be entitled to the following paid holidays: [List Holidays].
• Bereavement Leave: Employee is entitled to bereavement leave according to the Company policy.
• Certification Reimbursement: The Company may reimburse Employee for expenses related to technical certifications relevant to the position. [Reimbursement Details].
• Continuing Education: The Company may provide opportunities for continuing education and professional development.
• Professional Association Dues: The Company may reimburse Employee for professional association dues relevant to the position.

6. Company Property

Option A: The Company will provide Employee with the necessary equipment and property to perform their job duties.

Option B: The Company will not supply equipment, Employee is expected to provide their own.

• Issued Equipment: Employee is responsible for maintaining the condition of all company-issued equipment, including but not limited to: [List Equipment, e.g., Laptop, Phone].
• Return of Property: Upon termination of employment, Employee must return all company property in good working order, reasonable wear and tear excepted.

7. Confidentiality

Option A: Employee acknowledges that they will have access to confidential and proprietary information of the Company and its clients.

Option B: Employee will be bound by the Company’s separate confidentiality agreement (Exhibit A).

• Confidential Information: Confidential information includes, but is not limited to, proprietary company data, customer information, systems architecture, and project details encountered in support work.
• Kansas Uniform Trade Secrets Act: Employee agrees to protect all trade secrets of the Company, in compliance with the Kansas Uniform Trade Secrets Act.
• Commitment to Safeguard: Employee agrees to safeguard all confidential information during and after employment.

8. Intellectual Property

Option A: All intellectual property created by Employee during their employment with the Company shall be the property of the Company.

Option B: Employee retains ownership of the IP developed.

• Ownership: This includes any support tools, scripts, or knowledgebase articles created during employment.
• Unless otherwise agreed: The Company will own all IP unless otherwise agreed in writing.

9. Behavioral Expectations

Option A: Employee is expected to conduct themselves in a professional and ethical manner at all times.

Option B: Employee is not bound by any additional behaviors.

• IT Security Protocols: Employee must comply with all company IT security protocols.
• Escalation Procedures: Employee must follow proper escalation procedures for unresolved issues.
• Customer Interaction: Employee must interact with customers in a respectful and courteous manner.
• Documentation: Employee must maintain clear and accurate documentation of all support activities.
• Security Incident Reporting: Employee must promptly report any security incidents to the Company.

10. Outside Activities

Option A: Employee is prohibited from engaging in any outside employment, consulting, or moonlighting activities that compete with or conflict with the Company's interests.

Option B: Employee may pursue outside activities with written approval from the company.

• Pre-Approval: Employee must obtain written pre-approval from the Company before engaging in any open-source, freelance, or external technical activities.

11. Code of Conduct, Anti-Discrimination, and Anti-Harassment

Option A: Employee is required to comply with the Company's Code of Conduct, Anti-Discrimination and Anti-Harassment policies.

Option B: Employee agrees to maintain a positive and collaborative environment.

• Kansas Act Against Discrimination: The Company prohibits discrimination and harassment based on age, race, sex, disability, religion, veteran status, and other protected categories under the Kansas Act Against Discrimination.
• Equal Employment Opportunity: The Company is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment.
• Investigation Protocols: The Company has established procedures for investigating complaints of discrimination and harassment.
• Inclusion Standards: The Company promotes a diverse and inclusive work environment.

12. Post-Employment Restrictive Covenants

Option A: Employee agrees to the following post-employment restrictive covenants.

Option B: No restrictive covenants will apply.

• Non-Compete: During the [Number] months following the termination of employment, Employee shall not engage in any business that is directly competitive with the Company within a [Distance] mile radius of the Company's principal place of business, or solicit the company's clients. (Note: Kansas courts disfavor non-compete clauses and will only enforce them if they are reasonable in duration, geography, and protect legitimate business interests).
• Non-Solicitation: During the [Number] months following the termination of employment, Employee shall not solicit any employees or customers of the Company.
• Non-Disclosure: Employee shall not disclose any confidential information of the Company following the termination of employment.

13. Employment-at-Will

Option A: Employment with the Company is at-will, meaning that either the Employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to the provisions below.

Option B: Employment is for a specified term.

• Voluntary Resignation: Employee must provide the Company with [Number] days written notice of their intention to resign.
• Involuntary Termination: The Company may terminate Employee's employment at any time, with or without cause or notice.
• Immediate Discharge: The Company may terminate Employee's employment immediately for gross misconduct or a security breach.
• Return of Property: Upon termination of employment, Employee must return all company property.
• Final Pay: The Company will provide Employee with their final paycheck in accordance with Kansas law.

14. Grievance and Dispute Resolution

Option A: Any disputes arising out of or relating to this Agreement shall be resolved through the following process.

Option B: Grievances are addressed by the company's internal process.

• Internal Review: Employee must first attempt to resolve the dispute through the Company's internal review process.
• Mediation: If the dispute cannot be resolved through internal review, the parties agree to participate in mediation.
• Arbitration: If mediation is unsuccessful, the parties agree to submit the dispute to binding arbitration in Kansas.
• Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Kansas.

15. Workers' Compensation and Occupational Safety

Option A: The Company will maintain workers' compensation insurance coverage for Employee, as required by Kansas law.

Option B: Worker's compensation insurance coverage will be provided, however claims will be handled by a 3rd party.

• Occupational Safety: The Company will comply with all applicable occupational safety laws and regulations in Kansas.
• Technical Hazards: Employee will be trained on how to safely handle technical hazards in the IT support environment, such as electrical and power issues.

16. Data Privacy and Security

Option A: Employee must comply with all company, client, and legal data privacy and security policies.

Option B: Employee's data privacy and security are addressed by the company's compliance officer.

• Compliance: Including, but not limited to, GDPR, HIPAA, or GLBA if applicable.
• Breach Notification: Employee must follow the Company's breach notification protocols in the event of a data breach.

17. Eligibility to Work

Option A: Employee represents and warrants that they are eligible to work in the United States and in Kansas.

Option B: Employee agrees to provide proper authorization for legal work to be performed.

• I-9 Verification: Employee must complete an I-9 form and provide documentation verifying their eligibility to work in the United States.
• Duty to Maintain Authorization: Employee must maintain their authorization to work in the United States throughout their employment with the Company.

18. Conflicts of Interest

Option A: Employee must disclose and avoid any potential conflicts of interest.

Option B: Conflicts of interest will be managed by the employee.

• Disclosure: Employee must disclose any financial interests or relationships that could potentially create a conflict of interest.
• Avoidance: Employee must avoid using privileged information for personal gain.

19. Amendments, Severability, Assignment, and Successors

Option A: This Agreement may be amended only by a written instrument signed by both parties.

Option B: This agreement is non-amendable without corporate council's review.

• Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Assignment: This Agreement may not be assigned by Employee without the prior written consent of the Company.
• Successors: This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.

20. Acknowledgment

Option A: Employee acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions.

Option B: Employee agrees to the terms.

Employee Signature: ____________________________ Date: ____________________________

Employee Printed Name: [Employee Name]

Company Signature: ____________________________ Date: ____________________________

Company Printed Name: [Company Representative Name]

Company Title: [Company Representative Title]