Indiana technical support engineer employment contract template

Indiana Technical Support Engineer Employment Contract

This Full-Time Technical Support Engineer Employment Contract (the "Agreement") is made and entered into as of [Date of Execution] by and between [Employer Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] ("Employer"), and [Employee Legal Name], residing at [Employee Address] ("Employee").

1. Employment

• Option A: Employer hereby employs Employee, and Employee hereby accepts employment with Employer, as a full-time Technical Support Engineer.
• Option B: This is an at-will employment relationship governed by Indiana law. Either party may terminate the employment relationship at any time, with or without cause or notice, subject to the provisions herein.

2. Position and Duties

• The Employee's primary job duties will include, but are not limited to:
  • Direct remote and onsite end-user technical assistance.
  • Troubleshooting of enterprise software, hardware, and network systems.
  • Incident ticket management and escalation to engineering teams.
  • Root-cause analysis and documentation of procedures and solutions.
  • Customer communications and product onboarding/training delivery.
  • Compliance with service-level targets.
  • Adherence to ITIL or other technical support frameworks.
• Option A: The Employee is expected to maintain a high level of proficiency in the following technical skills:
  • Windows/Linux operating systems administration.
  • Enterprise networking concepts (TCP/IP, DNS, routing).
  • Experience with [Proprietary Application 1] and [Proprietary Application 2].
• Option B: Employee will use customer support tools such as [Ticketing System] and [Remote Access Software].
• Option C: Employee is expected to obtain and maintain certifications, including [Certification 1] and [Certification 2].

3. Reporting Structure and Location

• Employee shall report to [Supervisor Title, e.g., Technical Support Manager].
• Employee will provide status updates [Frequency, e.g., daily/weekly].
• Option A: The primary work location is [Employer Address] in Indiana.
• Option B: The primary work location is remote, subject to Employer's remote work policy. Reimbursement of business expenses will be governed by Indiana law.
• Option C: Employee may be required to travel within Indiana [Frequency/Locations].

4. Compensation and Benefits

• Option A: The Employee's annual base salary shall be [Salary Amount], payable [Pay Frequency, e.g., bi-weekly].
• Option B: The Employee's hourly wage shall be [Hourly Wage Amount], payable [Pay Frequency, e.g., bi-weekly].
• Overtime pay will be calculated in accordance with the Fair Labor Standards Act (FLSA) and Indiana wage laws.
• Option A: Employee is eligible for shift differentials of [Differential Amount] for night or weekend work.
• Option B: Employee is eligible for a bonus/incentive program based on [Performance Metrics].
• Benefits:
  • Health, dental, and vision insurance.
  • Retirement plan details [Plan Details, e.g., 401(k) matching].
  • Paid time off (vacation, sick leave, personal days).
  • Short and long-term disability insurance.
  • Life insurance.
  • Employee assistance program.
  • Option A: Tuition reimbursement for technical certifications up to [Amount].
  • Option B: Reimbursement for required tools/software/licenses.

5. Working Hours

• The standard work week is [Number] hours per week.
• Option A: The employee is considered exempt under the FLSA.
• Option B: The employee is considered non-exempt under the FLSA.
• Option C: The Employee may be required to participate in an on-call/call-back schedule. Details will be provided separately.

6. Confidentiality and Intellectual Property

• Employee acknowledges that they will have access to confidential information, including customer data, sensitive technical information, and trade secrets.
• Employee agrees to hold all such information in strict confidence and not to disclose it to any third party. This obligation survives termination of employment.
• Option A: All technical documentation, knowledgebase articles, support scripts, and solution innovations developed by Employee during employment shall be the sole property of Employer.
• Option B: Employee will comply with Employer's policies regarding the use and disclosure of open-source components.

7. Code of Conduct and Compliance

• Employee shall comply with Employer's IT security program, data protection and privacy standards, and anti-fraud protocols.
• Employee shall adhere to ethical standards in communication with customers and report any technical incidents.
• Employee will adhere to service contract SLAs.

8. Non-Compete, Non-Solicitation, and Non-Disclosure

• Option A: Employee agrees not to compete with Employer within a [Geographic Area] radius of Employer's primary business location for a period of [Number] months following termination of employment. This restriction is limited to [Specific Activities].
• Option B: Employee agrees not to solicit Employer's employees or customers for a period of [Number] months following termination of employment.
• Option C: Employee will continue to uphold confidentiality obligations after termination of employment.

9. Termination

• This is an at-will employment relationship.
• Option A: Employer may terminate employment with [Number] days' written notice.
• Option B: Upon termination, Employee will be paid all wages due as required by Indiana law, typically by the next regular payday.
• Employee shall return all company devices and data upon termination.
• Option C: Employee will be entitled to severance pay under the following conditions: [Conditions, e.g., termination without cause].

10. Equal Opportunity Employment

• Employer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, disability, age, veteran status, or any other characteristic protected by Indiana law.

11. Dispute Resolution

• Option A: Any disputes arising out of or relating to this Agreement shall be resolved through mediation in [City, Indiana] prior to initiating any legal action.
• Option B: Any disputes arising out of or relating to this Agreement shall be resolved through binding arbitration in [City, Indiana], and the parties waive their right to a jury trial.
• This Agreement shall be governed by and construed in accordance with the laws of the State of Indiana.

12. Indiana-Specific Notices

• Employee acknowledges receipt of information regarding Indiana's wage deduction authorization laws.
• Employee consents to electronic pay statements.
• Employer complies with Indiana's right-to-work laws.

13. Worker's Compensation

• Employer maintains worker's compensation insurance as required by Indiana law.
• Employee agrees to promptly report any work-related injuries or illnesses to Employer.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Legal Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Legal Name]

Signature: ____________________________