Illinois technical support engineer employment contract template

Illinois Technical Support Engineer Employment Contract

This Full-Time Technical Support Engineer Employment Contract is made and entered into as of [Date of Execution] by and between:

• [Employer Legal Name], a [State of Incorporation] corporation with its registered business address at [Employer Registered Business Address in Illinois] (hereinafter referred to as "Employer"), and
• [Employee Full Legal Name], residing at [Employee Full Address] (hereinafter referred to as "Employee").

1. Position

• The Employer hereby employs Employee as a Technical Support Engineer, and Employee hereby accepts such employment.
• Core Job Duties:
  • Providing technical assistance to customers and internal users via phone, email, and ticketing systems.
  • Diagnosing hardware and software problems.
  • Supporting internal users and external clients.
  • Troubleshooting system, network, and device issues.
  • Escalating unresolved issues according to defined protocols.
  • Managing service requests.
  • Adhering to service level agreements (SLAs).
  • Documenting customer interactions and solutions.
  • Maintaining detailed records in conformity with company policies.
  • Providing on-call and/or after-hours support as required.
  • Updating technical knowledge regularly.
  • Participating in team meetings and process updates.
• Required Technical Skillsets: [List of Required Technical Skills (e.g., Windows Server, Active Directory, Networking, Cloud Platforms)]

2. Reporting Structure and Location

• The Employee will report directly to [Supervisor Name and Title].
• Primary work location is [Employer Illinois Office Address].
• Hybrid/Remote Work Policy:
  • Option A: No remote work permitted. Employee must work on-site.
  • Option B: Hybrid work schedule is permitted, subject to [Specific Hybrid Work Policy Details, including frequency and required on-site days].
  • Option C: Fully remote work is permitted, subject to performance and compliance with Employer's remote work policy.
  • Illinois Reimbursement: [Details on reimbursement for necessary internet or phone use, if any, per 820 ILCS 115/9.5].

3. Employment Type and Hours

• This is a full-time employment position.
• Standard working hours are [Number] hours per week, generally from [Start Time] to [End Time], Monday through Friday.
• Meal and Rest Periods: Employee is entitled to meal and rest periods as required by Illinois law.
• Overtime:
  • Option A: Employee is exempt from overtime pay.
  • Option B: Employee is non-exempt and eligible for overtime pay at a rate of 1.5 times the regular hourly rate for all hours worked over 40 in a workweek, as required by Illinois law.
  • On-Call Compensation: [Details regarding compensation for on-call hours, if any].

4. Compensation and Benefits

• Compensation:
  • Option A: Annual salary of [Dollar Amount], payable [Pay Frequency (e.g., bi-weekly, semi-monthly)].
  • Option B: Hourly wage of [Dollar Amount], payable [Pay Frequency (e.g., bi-weekly, semi-monthly)].
• Payment Method: [Direct Deposit / Check].
• Bonus/Incentive Plans: [Details of any bonuses, incentive plans, or customer satisfaction bonuses].
• Benefits:
  • Health Insurance: [Details of Health Insurance Plan].
  • Dental Insurance: [Details of Dental Insurance Plan].
  • Vision Insurance: [Details of Vision Insurance Plan].
  • 401(k) / Illinois Secure Choice: [Details of Retirement Plan and Employer Contribution].
  • Paid Vacation: [Number] days per year.
  • Sick Days: [Number] days per year (Compliant with Illinois Paid Leave for All Workers Act if applicable).
  • Holidays: [List of Paid Holidays].
  • Leave of Absence: Subject to Employer’s leave policies and applicable law, including the Illinois Child Bereavement Leave Act.
  • Tuition Reimbursement: [Details of Tuition Reimbursement Program, if any].
  • Technical Certification Support: [Details of Support for Technical Certifications, if any].
  • Transit/Parking Stipend: [Details of Transit/Parking Stipend, if any].
  • Wellness Program: [Details of Wellness Program, if any].

5. Workplace Safety

• The Employer will comply with the Illinois Occupational Safety and Health Act and provide a safe working environment for the Employee.
• Ergonomic Support: [Details of Ergonomic Support Provided].

6. Intellectual Property

• All troubleshooting scripts, documentation, technical solutions, or software modifications developed by the Employee within the scope of their employment are the sole property of the Employer.
• Employee agrees to promptly disclose all inventions to Employer.
• Restrictions: Employee shall not distribute proprietary tools or customer data, in compliance with the Illinois Trade Secrets Act.

7. Confidentiality

• Employee agrees to maintain the confidentiality of all customer information, company systems, internal procedures, and technical documentation.
• Compliance with all applicable data privacy laws, including Illinois' Biometric Information Privacy Act (if applicable).
• Employee must adhere to the Employer’s data security policy at all times.

8. Outside Activities and Conflicts of Interest

• Employee agrees to disclose any outside employment or activities that may present a conflict of interest with their duties to the Employer.
• [Specific Restrictions or Guidelines on Outside Employment].

9. IT System Usage

• Employee agrees to abide by Employer's policies regarding IT system usage, remote access, and data security.
• Unauthorized software is prohibited.
• Employee must complete required cybersecurity awareness training.
• Employee must report any data breaches in accordance with the Illinois Personal Information Protection Act.

10. Anti-Harassment and Non-Discrimination

• The Employer is committed to providing a workplace free of harassment and discrimination, in compliance with the Illinois Human Rights Act.
• Employee is responsible for reporting any instances of workplace harassment or discrimination.

11. Non-Competition, Non-Solicitation, and Non-Disclosure

• Option A: No Non-Competition Agreement.
• Option B: Non-Competition Agreement (Enforceable only if employee’s earnings exceed $75,000/year at the time of termination – Illinois Freedom to Work Act): Employee agrees not to engage in any business activity that directly competes with the Employer within [Specific Geographic Area] for a period of [Number] months following termination of employment. This clause shall be narrowly construed and is designed to protect the employer's legitimate business interests without unduly restricting the employee's ability to find alternative employment. Non-competes can only be used if salary thresholds are met and must be narrowly defined by geography, duration, and scope
• Non-Solicitation: Employee agrees not to solicit the Employer's customers or employees for a period of [Number] months following termination of employment.
• Non-Disclosure: Employee agrees to maintain the confidentiality of the Employer's confidential information indefinitely.

12. At-Will Employment and Termination

• This is an at-will employment relationship, meaning that either the Employer or the Employee may terminate the employment relationship at any time, with or without cause, subject to Illinois law.
• Notice of Termination:
  • Option A: Employer requires [Number] days' written notice of resignation from Employee.
  • Option B: No specific notice period required.
• Final Pay: Upon termination, Employee will receive their final paycheck no later than the next regularly scheduled payday, in accordance with Illinois law.
• Severance: [Details of any Severance Package, if applicable].
• COBRA and Illinois Continuation: Employee will be provided with information regarding COBRA and Illinois continuation of benefits eligibility.
• Return of Property: Employee must return all Employer property upon termination.
• Exit Interview: Employee will participate in an exit interview.
• Grounds for Termination: Termination may occur due to performance failures, violation of security policies, or repeated customer complaints, all in compliance with Illinois and federal anti-retaliation laws.

13. Grievance, Complaint, and Dispute Resolution

• The Employer has established an internal complaint escalation process for resolving employee grievances.
• Option A: Any disputes arising out of or relating to this Agreement shall be settled by mediation in Illinois.
• Option B: Any disputes arising out of or relating to this Agreement shall be settled by binding arbitration in [City], Illinois, in accordance with the rules of the American Arbitration Association.
• Governing Law and Venue: This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois. Any legal action relating to this Agreement shall be brought exclusively in the state or federal courts located in [County Name] County, Illinois.

14. Workers' Compensation

• The Employer maintains workers' compensation insurance as required by Illinois law.
• Employee acknowledges the occupational risks associated with the position and the Employer's commitment to safe working conditions.

15. Compliance with Laws

• The Employer and Employee shall comply with all applicable federal and Illinois state employment laws, including the Fair Labor Standards Act (FLSA), the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and all Illinois employment laws.
• Electronic Monitoring: [Details of Electronic Monitoring Policies, if any].

16. Amendments

This Agreement may be amended only by a written instrument signed by both the Employer and the Employee. The employer may update the terms to ensure compliance with subsequent changes to Illinois labor and employment law.

17. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Legal Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Full Legal Name]

Signature: ____________________________