Arizona technical support engineer employment contract template

Arizona Technical Support Engineer Employment Contract

This Arizona Technical Support Engineer Employment Contract ("Agreement") is made and entered into as of [Effective Date], by and between [Employer Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] ("Employer"), and [Employee Name], residing at [Employee Address] ("Employee").

1. Position:

• Option A: The Employer hires the Employee as a full-time Technical Support Engineer.
• Option B: The Employer hires the Employee as a [Part-Time/Contract] Technical Support Engineer.

2. Job Responsibilities:

• The Employee's responsibilities include, but are not limited to:
  • Diagnosing and resolving technical problems (hardware, software, network).
  • Providing tiered customer support (phone, email, chat, ticket system).
  • Troubleshooting system and user access issues.
  • Performing root-cause analysis.
  • Escalating incidents according to protocol.
  • Monitoring systems and documenting incidents.
  • Collaborating with engineering/product teams.
  • Sharing technical knowledge with clients and colleagues.
  • Maintaining SLA compliance.
  • Providing on-site or remote support as required.
  • Maintaining relevant technical certifications.

3. Work Schedule:

• Option A: The Employee's regular work schedule is [Start Time] to [End Time], [Days of the Week].
• Option B: The Employee will participate in on-call rotations as assigned.
• Option C: The Employee may be required to work overtime as needed and in accordance with Arizona law. All overtime must be pre-approved by [Manager's Title].
• Option D: Break periods will be in accordance with Arizona law and company policy.

4. Skills and Certifications:

• The Employee is required to possess and maintain the following skills and certifications: [List of Required Skills and Certifications, e.g., CompTIA A+, Network+].

5. Work Location:

• Option A: The Employee's primary work location is [Company Address] in Arizona.
• Option B: The Employee will work remotely. The Employee is responsible for maintaining a secure and professional workspace, adhering to all data security policies. The company will provide [List of equipment, e.g., Laptop, Phone, VPN]. Employee is responsible for the security of the data and equipment provided.
• Option C: Hybrid work arrangement: [Details of Hybrid Work Arrangement].

6. Employment Status:

• The Employee's position is full-time, with a standard workweek of [Number] hours. The employee is not authorized to work off the clock.

7. Compensation:

• Option A: The Employee's base salary is [Salary Amount] per year, payable [Pay Frequency].
• Option B: The Employee's hourly wage is [Hourly Wage Amount].
• Overtime will be paid at a rate of 1.5 times the Employee's regular rate of pay for all hours worked over 40 in a workweek, consistent with Arizona law and the FLSA.
• Option C: The Employee is eligible for [Shift Differential/On-Call Pay Amount] for [Specific Shifts/On-Call Hours].
• Pay will be distributed via direct deposit to the Employee's designated bank account.

8. Benefits:

• The Employee is eligible for the following benefits, subject to the terms and conditions of the Employer's benefit plans:
  • Medical, dental, and vision insurance.
  • 401(k) or other retirement plan options.
  • Paid time off (PTO) in accordance with Arizona law, including earned paid sick time (minimum one hour per 30 hours worked up to the statutory cap).
  • Paid holidays.
  • Option A: Support for continuing education and professional certification. [Specify Details]
  • Option B: Commuter allowance. [Specify Details]
  • Option C: Employee Assistance Program (EAP).

9. Intellectual Property:

• All work product created by the Employee during their employment, including but not limited to support logs, process documentation, custom scripts, and technical solutions, is the sole property of the Employer.
• The Employee must obtain the Employer's prior written approval before contributing to open-source projects or using open-source code in their work.

10. Confidentiality:

• The Employee agrees to hold confidential all information relating to the Employer's business, including customer data, incident logs, client credentials, software/system information, and internal security procedures, both during and after their employment.
• The Employee acknowledges their obligations under Arizona and federal data privacy and cybersecurity laws.

11. IT Use and Security Policy:

• The Employee agrees to comply with the Employer's IT use and security policies, including mandatory security training, restrictions on external device use, and obligations to report suspected data breaches.
• The Employee understands the handling of sensitive data must align with Arizona and industry standards.

12. Restrictions:

• The Employee is prohibited from contacting the Employer's customers without authorization.
• The Employee is prohibited from using the Employer's brand without authorization.
• The Employee is prohibited from engaging in external technical freelancing that conflicts with their duties to the Employer.

13. Performance Expectations:

• The Employee is expected to maintain a high level of professionalism in customer interactions, adhere to escalation procedures, accurately document incidents, and comply with internal audit requirements.

14. At-Will Employment:

• The Employee's employment is at-will, meaning that either the Employee or the Employer may terminate the employment relationship at any time, with or without cause or notice, subject to Arizona law.
• In the event of termination, the Employee's final paycheck will be issued in accordance with Arizona law.
• Upon termination, the Employee must return all company property.

15. Non-Competition and Non-Solicitation:

• The Employee agrees to the following restrictions during and after employment, which are reasonable in scope and duration under Arizona law:
  • Non-Competition: [Specific details of Non-Compete Agreement - MUST be tailored to the role and company and comply with Arizona law. Example: For a period of [Number] months following termination of employment, the employee will not engage in providing technical support services to [Specific Competitor Names].]
  • Non-Solicitation: The Employee will not solicit the Employer's clients, customers, or employees for a period of [Number] months following termination of employment.

16. Equal Opportunity Employment:

• The Employer is an equal opportunity employer and complies with all applicable Arizona and federal anti-discrimination laws.
• The Employee agrees to conduct themselves in a professional and inclusive manner in all customer and team interactions.

17. Governing Law and Dispute Resolution:

• This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona.
• Any dispute arising out of or relating to this Agreement shall be resolved in the state or federal courts located in [County Name] County, Arizona.
• The parties agree to make good-faith efforts to resolve any disputes through negotiation and mediation before resorting to litigation.

18. Workers' Compensation:

• The Employer maintains workers' compensation insurance in accordance with Arizona law.
• The Employee agrees to report any job-related injuries or unsafe conditions to their supervisor immediately.

19. Training:

• The Employee is required to participate in mandatory technical, compliance, and customer service training as established by the Employer.

20. Industry-Specific Compliance:

• The Employee acknowledges that their work may be subject to industry-specific compliance requirements, such as [HIPAA, PCI DSS].
• The Employee agrees to undergo any required background checks.

21. Modifications:

• The Employer may modify the Employee's job duties or work arrangements to accommodate changing technology, business needs, or updates in Arizona law.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Name]

Signature: ____________________________

Date: ____________________________