Alaska technical support engineer employment contract template

Alaska Technical Support Engineer Employment Contract

This Alaska Technical Support Engineer Employment Contract ("Agreement") is made and entered into as of [Date] by and between [Employer Full Legal Name], a [State of Incorporation] corporation with a principal place of business at [Employer Mailing Address] ("Employer"), and [Employee Full Legal Name], residing at [Employee Mailing Address] ("Employee").

1. Employment

The Employer hereby employs the Employee, and the Employee hereby accepts employment with the Employer, as a full-time Technical Support Engineer in Alaska, subject to the terms and conditions set forth in this Agreement.

2. Position and Responsibilities

The Employee's primary role is Technical Support Engineer. Responsibilities include, but are not limited to:

• Providing tiered technical support (onsite, remote, and phone-based) to clients in Alaska.
• Resolving hardware, software, and networking issues.
• Documenting troubleshooting steps and solutions in a clear and concise manner.
• Maintaining detailed user and incident logs.
• Escalating complex technical problems to appropriate personnel.
• Configuring and installing company and customer hardware and software.
• Preparing detailed technical reports on support activities.
• Conducting user training and orientation sessions.
• Upholding Service Level Agreements (SLAs) specific to Alaska's geographical and infrastructural challenges.

Option A: Specific Responsibilities - [List specific duties tailored to the exact job.]

Option B: Other duties as assigned, consistent with the role of Technical Support Engineer.

3. Required Skills and Experience

The Employee represents having the following skills and experience:

• Strong troubleshooting skills in hardware, software, and networking.
• Experience with [Specific Operating Systems, e.g., Windows, Linux].
• Familiarity with [Specific Hardware, e.g., Servers, Workstations, Mobile Devices].
• Experience with support portals and ticketing software (e.g., [List Specific Software]).
• Experience with remote desktop solutions (e.g., [List Specific Software]).
• Knowledge of cold climate operations and safety procedures, if applicable.

Option A: Required Certifications – [List required certifications, e.g., CompTIA A+, Network+, Security+, Cisco CCNA, Microsoft Certified Professional]

Option B: Experience – [Specify years of experience required]

4. Work Location and Travel

The Employee's primary work location is [City, Site, or Region in Alaska].

Option A: Travel Requirements

• The Employee may be required to travel to customer sites throughout Alaska, including remote and rural locations. All travel expenses will be reimbursed in accordance with Employer's travel policy and Alaska standards.

Option B: Remote Work Policy

• The Employee may be required to work remotely on occasion, subject to Employer's remote work policy.

5. On-Call and Standby

Option A: On-Call Requirements

• The Employee may be required to participate in an on-call rotation for after-hours and emergency support. The Employee will be compensated according to Alaska overtime laws.

Option B: No On-Call Requirements

• The Employee will not be required to participate in an on-call rotation.

6. Hours of Work

The Employee's standard workweek is [Number] hours per week. The specific work schedule will be [Describe the schedule, e.g., Monday-Friday, 8:00 AM - 5:00 PM].

Option A: Overtime

• Overtime will be paid at a rate of one and one-half (1.5) times the Employee's regular hourly rate for all hours worked over eight (8) in a workday or forty (40) in a workweek, as required by Alaska law.

Option B: Flexible Work Arrangements

• The Employee's work schedule may be subject to flexible or staggered shifts, depending on the needs of the business and clients.

7. Breaks

The Employee will be provided with meal and rest breaks in accordance with Alaska wage and hour regulations.

Option A: Specific Break Schedule - [Specify break times, e.g., 30-minute unpaid lunch break and two 15-minute paid breaks.]

Option B: Adherence to Policy - The Employee will follow the Employer's policy on meal and rest breaks.

8. Compensation

Option A: Salary

• The Employee's annual base salary will be [Dollar Amount], payable [Frequency of Payment, e.g., bi-weekly].

Option B: Hourly Wage

• The Employee's hourly wage will be [Dollar Amount], payable [Frequency of Payment, e.g., bi-weekly].

Overtime and premium pay will be paid in accordance with Alaska law.

Option A: Bonus

• The Employee may be eligible for a performance bonus, subject to the Employer's bonus plan. The criteria for earning the bonus will be [Description of bonus criteria].

Option B: Shift Differential

• The Employee may be eligible for shift differentials for working during less desirable hours. The amount and conditions for this differential will be [Detailed information about shift differentials.]

9. Benefits

The Employee will be eligible for the following benefits, subject to the terms and conditions of the Employer's benefit plans:

• Health, dental, and vision insurance.
• Life insurance.
• Employee Assistance Program (EAP).
• Retirement/pension plan.
• Paid vacation, sick leave, and family and medical leave as required by federal and Alaska regulations.
• Observance of Alaska statutory and federal holidays.
• Option A: Per Diem or Travel Allowances – [Specify details for rural travel.]
• Option B: Relocation Assistance – [Specify details for out-of-area hires.]

10. Intellectual Property

All inventions, documentation, troubleshooting guides, logs, scripts, custom tools, and technical solutions developed by the Employee during employment or through the use of company resources are the property of the Employer.

The Employee must obtain company approval before sharing proprietary information externally or contributing to open-source projects.

11. Data Security and Confidentiality

The Employee must comply with all company and Alaska/industry-specific IT security protocols and data privacy best practices.

The Employee must maintain the confidentiality of customer systems, business processes, proprietary tools, and all work product, both during and after employment.

12. Compliance and Conduct

The Employee must adhere to all relevant workplace policies, safety rules, OSHA and Alaska Occupational Safety and Health (AKOSH) standards, and drug and alcohol testing policies (if applicable).

The Employee must maintain respectful customer and team interactions and must promptly report any technical issues or customer-impacting concerns.

13. Reporting

The Employee will submit weekly/monthly support activity logs, call resolution metrics, customer satisfaction tracking, and participate in technical training, security briefings, and process improvement sessions.

14. Non-Solicitation

During and for a period of [Number] months after termination of employment, the Employee will not solicit customers or employees of the Employer. This clause is intended to protect the Employer's legitimate business interests in accordance with Alaska law.

15. At-Will Employment

Employment with the Employer is at-will, meaning that either the Employee or the Employer may terminate the employment relationship at any time, with or without cause or notice, subject to the termination provisions below.

16. Termination

The Employer may terminate the Employee's employment for cause or without cause.

The Employee must provide [Number] days written notice of resignation.

Upon termination, the Employee must return all company equipment and access credentials.

Final pay will be provided within three (3) working days after the Employee's demand or on the next regular payday, as required by Alaska law.

17. Anti-Discrimination and Equal Employment Opportunity

The Employer is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, age, national origin, physical or mental disability, marital status, changes in marital status, pregnancy or parenthood, and sexual orientation, or any other protected class under state or federal law.

18. Dispute Resolution

Any disputes arising out of or relating to this Agreement will be resolved through negotiation and mediation, followed by arbitration if necessary. Alaska law and jurisdiction will govern any legal action, and the venue will be in Alaska.

19. Workers' Compensation

The Employee is covered by the Employer's Alaska workers' compensation insurance policy.

20. Amendments

This Agreement may be amended only in writing, signed by both the Employer and the Employee.

21. Acknowledgment

The Employee acknowledges having read, understood, and agreed to the terms and conditions of this Agreement. The employee also acknowledges receipt of the employee handbook/policy manual and Alaska Wage and Hour Act notice.

Option A: Policy Acknowledgement - [List of specific policies acknowledged by the employee, e.g., Safety Policy, Computer Use Policy.]

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Signature]

[Employer Printed Name]

[Employee Signature]

[Employee Printed Name]