Wyoming technical support engineer employment contract template

Wyoming Technical Support Engineer Employment Agreement

This Full-Time Technical Support Engineer Employment Agreement (the “Agreement”) is made and effective as of [Date] by and between [Company Name], a company organized and existing under the laws of Wyoming, with its principal place of business at [Company Address] (“Employer”), and [Employee Name], residing at [Employee Address] (“Employee”).

1. Position

• Option A: The Employee is hired as a full-time Technical Support Engineer.
• Option B: The Employee is hired as a full-time Senior Technical Support Engineer.
• Department: [Department Name]
• Reports To: [Supervisor Name/Title]
• Team Cooperation: The Employee will work collaboratively with other members of the technical support team to ensure efficient and effective resolution of technical issues.

2. Job Description

• The Employee will perform the following duties:
• Troubleshooting hardware and software issues specific to [Industry/Company Technology].
• Managing support tickets and ensuring timely resolution.
• Performing remote and onsite diagnostics.
• Escalating technical incidents according to defined protocols.
• Maintaining accurate logs in the ticketing system [Ticketing System Name].
• Providing end-user training on supported systems.
• Documenting solutions in the knowledge base.
• Participating in scheduled on-call rotations.
• Adhering to defined response and resolution time SLAs.

3. Required Qualifications

• Option A: Mandatory Certifications: [List Certifications e.g., CompTIA A+, Microsoft Certified Professional, Cisco Certified Network Associate].
• Option B: Preferred Certifications: [List Certifications e.g., CompTIA A+, Microsoft Certified Professional, Cisco Certified Network Associate].
• Proficiency in:
• Software: [List Software e.g., Windows Server, Linux, Microsoft Office Suite, VMWare]
• Operating Systems: [List Operating Systems e.g., Windows, macOS, Linux]
• Network Troubleshooting Tools: [List Tools e.g., Wireshark, Ping, Traceroute]
• Customer Communication Platforms: [List Platforms e.g., Zoom, Teams, Slack, Phone Systems]

4. Work Location & Remote Work Policy

• Option A: Primary Work Location: [Company Address] in Wyoming.
  • Onsite Attendance: Required [Number] days per week.
• Option B: Hybrid Work Arrangement:
  • Primary Work Location: [Company Address] in Wyoming.
  • Remote Work: Permitted [Number] days per week, subject to Employer approval.
  • Employer-Provided Devices: [List Devices e.g., Laptop, Phone]
  • Internet Connectivity Standards: Minimum [Speed] Mbps upload and download.
  • Security Protocols: Adherence to all company security policies, including VPN usage and multi-factor authentication.
  • Physical Presence: Required for local client meetings and onsite support as needed.

5. Work Hours and Schedule

• Work Schedule: [Start Time] to [End Time], [Days of the week] (e.g., Monday - Friday).
• Overtime: Overtime will be compensated in accordance with Wyoming law at 1.5 times the regular rate for hours worked over 40 in a workweek.
• Meal and Rest Breaks: Consistent with Wyoming labor laws.
• Anti-Retaliation: The Employer will not retaliate against the Employee for using legally protected leave.

6. Compensation and Benefits

• Base Compensation:
  • Option A: Annual Salary: [Dollar Amount] per year.
  • Option B: Hourly Rate: [Dollar Amount] per hour.
• Payment Frequency: [e.g., Bi-weekly, Monthly].
• Payment Method: [e.g., Direct Deposit, Check].
• Overtime: Calculated per Wyoming law (1.5x regular rate for hours over 40/week).
• On-Call Pay: [Dollar Amount] per on-call shift.
• Bonus/Incentive Programs: [Description of program and criteria for earning bonuses].
• Benefits:
  • Health Insurance: [Details of Health Insurance Coverage, if offered].
  • Dental Insurance: [Details of Dental Insurance Coverage, if offered].
  • Vision Insurance: [Details of Vision Insurance Coverage, if offered].
  • Life Insurance: [Details of Life Insurance Coverage, if offered].
  • Retirement Plan: [Details of Retirement Plan, including Employer contribution and vesting schedule].
  • Paid Vacation: [Number] days per year, accrued [Frequency].
  • Sick Leave: [Number] days per year, accrued [Frequency].
  • Holidays: [List Wyoming State Holidays and other paid holidays].
  • Professional Development: [Dollar Amount] allowance for training and certifications per year.
  • Well-being Programs: [Description of any Employee Assistance Programs or wellness initiatives].

7. Confidentiality

The Employee agrees to hold all customer data, user credentials, network access policies, proprietary technical documentation, software, and system configurations in strict confidence, both during and after employment. This includes but is not limited to [Specific Examples relevant to the company].

8. Intellectual Property

All technical solutions, troubleshooting scripts, internal knowledge base entries, and documentation developed by the Employee during employment are the exclusive property of the Employer. The Employee must obtain manager approval before using external or open-source tools.

9. Acceptable Use and IT Security

The Employee agrees to comply with all Employer security policies, including mandatory use of multi-factor authentication, regular security awareness training, and prohibition of unauthorized software installation, data download, or distribution. The Employee will report any security incidents or vulnerabilities immediately. Use of company equipment, mobile devices, and VPNs is subject to company policy.

10. Communication Policies

The Employee will respond to support requests in a timely manner, use designated communication channels (e.g., help desk software, corporate email), and adhere to professional standards for end-user interaction.

11. Non-Compete, Non-Solicitation, and Non-Disparagement

• Non-Compete:
  • Option A: No Non-Compete Agreement.
  • Option B: Employee agrees not to engage in the following activities within [Geographic Area, limited to Wyoming] for a period of [Duration, less than one year] after termination of employment: [Specifically define prohibited activities related to direct competition and the protection of trade secrets]. This restriction is necessary to protect Employer’s legitimate business interests, including [List legitimate business interests e.g., trade secrets, customer relationships].
• Non-Solicitation: The Employee agrees not to solicit employees or customers of the Employer for a period of [Duration] after termination of employment.
• Non-Disparagement: The Employee agrees not to disparage the Employer, its products, or its employees, both during and after employment.

12. Termination

• Voluntary Resignation: The Employee must provide [Number] weeks written notice of resignation.
• Termination by Employer:
  • Option A: The Employer may terminate the Employee’s employment at any time, with or without cause, consistent with Wyoming’s at-will employment doctrine.
  • Option B: The Employer may terminate the Employee’s employment for cause, including but not limited to [List examples of cause, e.g., misconduct, negligence, violation of company policy].
• Final Paycheck: The Employee’s final paycheck will be delivered within the next scheduled pay cycle following termination, as required by Wyoming law.
• Return of Property: The Employee must return all company property upon termination.
• Post-Termination Obligations: The confidentiality and non-disparagement provisions of this Agreement shall survive termination.

13. Wyoming Employment Law Compliance

• At-Will Employment: This is an at-will employment relationship, meaning that either the Employee or the Employer may terminate the employment relationship at any time, with or without cause or notice, subject to the terms outlined herein.
• Workers’ Compensation: The Employee is covered by the Employer’s workers’ compensation insurance as required by Wyoming law.
• Occupational Health and Safety: The Employer will maintain a safe working environment and comply with all applicable occupational health and safety standards.
• Anti-Discrimination and Equal Opportunity: The Employer is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic under Wyoming and federal law.

14. Industry-Specific Regulations

The Employee acknowledges that their work may be subject to certain industry-specific regulations, including [List relevant regulations e.g., HIPAA for healthcare, energy sector regulations, mining safety regulations]. The Employee will comply with all such regulations. The Employee is subject to background checks as per the company’s and industry’s security protocols.

15. Dispute Resolution

Prior to initiating any legal action, the parties agree to attempt to resolve any disputes through internal complaint procedures, followed by negotiation, mediation, and arbitration. Any legal action shall be governed by the laws of Wyoming, and venue shall be in [County], Wyoming.

16. Amendment

The Employer reserves the right to amend company policies or procedures as required by changes in company practices or Wyoming legal requirements, with notice to the Employee.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Employer Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Name]

Signature: ____________________________

Date: ____________________________