West Virginia technical support engineer employment contract template

West Virginia Technical Support Engineer Employment Contract

1. Agreement

This Agreement, effective as of [Date], is between [Company Name], a [State of Incorporation] corporation with its principal place of business at [Company Address], hereinafter "Company," and [Employee Name], residing at [Employee Address], hereinafter "Employee."

The Company desires to employ Employee, and Employee desires to be employed by the Company, as a full-time Technical Support Engineer in West Virginia.

2. Position and Duties

Employee shall be employed as a Technical Support Engineer and will report to [Supervisor Name and Title].

Employee's duties include, but are not limited to:

• Providing technical troubleshooting and support to customers via phone, email, and chat.
• Diagnosing hardware and software issues.
• Resolving technical support tickets in a timely and efficient manner.
• Performing system maintenance and upgrades.
• Escalating complex issues to higher-level support.
• Documenting support cases and solutions in a knowledge base.
• Providing technical training to clients or staff.
• Providing remote and on-site support as needed.
• Using the following technology platforms and support tools: [List of platforms and tools, e.g., Zendesk, Jira Service Management, Microsoft Teams, Slack, TeamViewer, Remote Desktop Protocol (RDP), etc.]

3. Work Schedule and Location

Employee's work schedule will be [Days of the week], from [Start Time] to [End Time], with adjustments as required.

Option A: Employee will participate in an on-call rotation, as determined by the Company. Details of on-call compensation and availability are outlined in Schedule A.

Option B: Employee will not participate in an on-call rotation.

The primary work location is [Company Site Address] in West Virginia.

Option A: Employee may be required to work at client locations within West Virginia.

Option B: Employee may be permitted to work remotely, subject to Company's remote work policy.

The Company's remote work and data security protocols are detailed in Schedule B, including requirements for secure access, device policy, and protection of client information.

4. Employment Status and Hours

Employment is full-time.

Standard weekly hours are [Number].

Employee's hours will be tracked for compliance with West Virginia wage and hour laws.

Employee is eligible for overtime pay in accordance with West Virginia law (time-and-a-half after 40 hours in a workweek).

Employee is entitled to meal and rest breaks as required by West Virginia law.

Employee is entitled to the following public holidays as observed in West Virginia: [List of Holidays].

5. Compensation

Option A: Employee's base salary is [Dollar Amount] per year, payable [Frequency, e.g., bi-weekly].

Option B: Employee's hourly wage is [Dollar Amount] per hour.

Overtime will be calculated at one and one-half times the regular hourly rate for hours worked over 40 in a workweek, as required by West Virginia law.

Wage payments will be made [Method and Cadence, e.g., direct deposit bi-weekly].

Option A: Employee is eligible for a shift differential of [Dollar Amount] for working [Specify shift, e.g., evening or night] shifts.

Option B: Employee is eligible for on-call differential as detailed in Schedule A.

Option C: Employee is eligible for incentive pay based on meeting service-level targets or customer satisfaction scores, as outlined in Schedule C.

Expense reimbursement will be provided for approved business expenses, including travel to client sites within West Virginia, in accordance with Company policy. Receipts are required.

6. Benefits

Employee is eligible to participate in the following benefit programs, subject to the terms and conditions of each plan:

• Health insurance: [Details of health insurance options]
• Dental insurance: [Details of dental insurance options]
• Vision insurance: [Details of vision insurance options]
• Workers' compensation coverage as mandated by West Virginia law.
• Retirement plan: [Details of 401(k) or similar plan]
• Vacation leave: [Number] days per year, accrued according to Company policy, compliant with West Virginia requirements.
• Sick leave: [Number] days per year, accrued according to Company policy, compliant with West Virginia requirements.
• Company holidays: [List of Company Holidays] as observed in West Virginia.
• Option A: Technical certifications/training reimbursement, up to [Dollar Amount] per year, for approved courses related to Employee's role.
• Option B: A [Dollar Amount] per month stipend to cover the costs of [Specify costs e.g., internet, phone].

7. Intellectual Property

All work products, technical solutions, documentation, and custom scripts created by Employee during the term of employment are the sole property of the Company.

Employee shall not contribute to external open-source projects on work time or using Company resources without prior written approval from the Company.

8. Confidentiality and Data Protection

Employee shall maintain the confidentiality of all sensitive customer and company data.

Employee shall comply with all client-specific security needs and West Virginia consumer data protection requirements.

The obligations of confidentiality and data protection shall survive termination of employment.

9. Behavioral Standards

Employee shall adhere to the highest ethical standards.

Employee shall comply with all corporate IT security and privacy guidelines.

Employee shall not use unauthorized software or hardware.

Employee shall accurately and timely log all support cases and tickets.

Employee shall participate in technical knowledge-sharing and process improvement initiatives.

Employee shall stay current with best practices in technical support.

10. Non-Compete and Non-Solicitation

Option A: Employee agrees not to compete with the Company within [Geographic Area, e.g., within 50 miles of Charleston, WV] for a period of [Number] months following termination of employment, restricted to [Specific technical support functions].

Option B: This section is intentionally left blank.

Employee shall not solicit Company clients or employees for a period of [Number] months following termination of employment.

11. At-Will Employment

Employee's employment is at-will, meaning that either the Company or Employee may terminate the employment relationship at any time, with or without cause or notice, subject to any applicable laws. This is in accordance with West Virginia law.

12. Termination

Employee may resign by providing [Number] days written notice to the Company.

The Company may terminate Employee's employment at any time, with or without cause.

Option A: Employee shall receive severance pay as outlined in Schedule D upon termination without cause by the Company.

Option B: Employee will not receive severance pay upon termination.

Final pay will be provided to Employee within the timeframe mandated by West Virginia law.

Upon termination, Employee shall return all Company-owned electronic devices, tools, and credentials.

13. Wrongful Termination and Retaliation

The Company is committed to complying with all West Virginia statutes protecting employees from wrongful termination and retaliation.

14. Equal Opportunity and Anti-Discrimination

The Company is an equal opportunity employer and complies with all federal and West Virginia laws prohibiting discrimination and harassment based on race, sex, age, disability, religion, national origin, or any other protected category.

The Company expects all employees to maintain a respectful and inclusive work environment.

15. Dispute Resolution

The parties shall attempt to resolve any disputes informally.

Option A: Any unresolved disputes shall be submitted to mediation in West Virginia.

Option B: Any unresolved disputes shall be submitted to binding arbitration in West Virginia.

This Agreement shall be governed by and construed in accordance with the laws of the State of West Virginia. The venue for any legal action shall be in the state courts located in [County Name] County, West Virginia.

16. Worker Safety

The Company shall comply with all West Virginia worker safety standards relevant to technical support, including workplace ergonomics, OSHA adherence, and mental health support as appropriate.

17. Licensing and Background Checks

Option A: This position requires [Specify Licenses/Background Checks e.g., criminal background check].

Option B: No specific licenses, background checks, or security clearances are required for this position.

18. Agreement Review

This Agreement shall be reviewed and updated periodically as laws and corporate policies evolve.

19. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Company Name]

By: [Name and Title of Company Representative]

[Employee Name]

[Employee Signature]

[Date]

Schedules (A, B, C, and D) should be included if options are chosen in the main body of the contract. These schedules would contain the detailed information referenced in those options.