Nebraska technical support engineer employment contract template

Nebraska Technical Support Engineer Employment Contract

1. Agreement and Effective Date

This Nebraska Technical Support Engineer Employment Contract (the “Agreement”) is made and effective as of [Date, e.g., January 1, 2024], by and between [Employer Legal Name], a [Company Type, e.g., Nebraska Corporation] with its principal place of business at [Employer Address] (“Employer”), and [Employee Full Legal Name], residing at [Employee Address] (“Employee”).

2. Position

Employee is hired as a full-time Technical Support Engineer, reporting to [Manager Title].

Responsibilities include:

• Providing tiered technical support (T1, T2, and T3 as needed).
• Diagnosing hardware, software, and network issues.
• Troubleshooting proprietary and third-party platforms.
• Performing system installations and configurations.
• Maintaining incident and ticket logs in [Designated Platform, e.g., ServiceNow].
• Escalating unresolved issues per internal protocols.
• Documenting solutions and knowledge base contributions.
• Conducting user training.
• Performing remote and on-site support as required for Nebraska operations.

Employee is required to maintain certifications relevant to the role, such as [Certification Examples, e.g., CompTIA A+, Cisco CCNA, Microsoft Certified]. Employee must also comply with all Nebraska-specific regulatory requirements, including [Regulatory Examples, e.g., Background checks for healthcare clients].

3. Work Location and Remote Work

Primary work location: [City, Nebraska].

Option A: Employer may adjust work sites, including on-premises, customer sites, or remote within Nebraska.

Option B: This position is fully remote within Nebraska, subject to Employer’s remote work policy.

Remote Work Protocols: Employee must maintain secure network access, use a VPN as required, protect company devices, and comply with Employer’s IT security and data privacy policies.

4. Employment Classification and Work Schedule

Employee is classified as a full-time employee.

Regular workweek: [Number] hours per week.

Regular Shift Schedule: [Shift Schedule, e.g., Monday-Friday, 8:00 AM - 5:00 PM].

After-Hours Shift Schedule: [After-Hours Schedule, e.g., On-call rotation as assigned].

Overtime pay will be provided in accordance with Nebraska and federal law (FLSA).

Meal/Rest Breaks: Employee is entitled to meal and rest breaks as required by Nebraska law.

On-Call Compensation: [Compensation Details, e.g., On-call pay at $X per hour or a fixed stipend].

5. Compensation

Option A: Annual salary of [Dollar Amount], payable [Pay Frequency, e.g., bi-weekly].

Option B: Hourly wage of [Dollar Amount], payable [Pay Frequency, e.g., bi-weekly].

Overtime Calculation: Overtime will be calculated at 1.5 times the regular hourly rate for hours worked over 40 in a workweek.

Shift Differentials: [Shift Differential Details, e.g., A shift differential of $X per hour will be paid for after-hours work].

Eligibility for performance-based bonuses: [Bonus Details, e.g., Employee is eligible for an annual bonus of up to X% of salary, based on performance].

6. Benefits

Employer-sponsored health, dental, and vision insurance plans.

Flexible Spending Account (FSA) or Health Savings Account (HSA).

Retirement plan: [Retirement Plan Details, e.g., 401(k) with employer matching up to X%].

Paid vacation leave: [Number] days per year.

Paid sick leave: [Number] days per year.

Nebraska statutory paid holidays.

Personal days: [Number] days per year.

Bereavement leave as required by Nebraska law.

Tuition reimbursement or training/certification allowance: [Details, e.g., Up to $X per year for approved training].

Professional association dues: [Details, e.g., Employer will pay for membership in X association].

Remote work stipend: [Details, e.g., A monthly stipend of $X for remote work expenses].

Mileage or travel reimbursement: Reimbursed at the current IRS rate for business travel.

7. Ownership of Work Product

All work product, troubleshooting documentation, solution guides, scripts, and automation tools created during employment are owned by the Employer. Use of open-source software or proprietary client information requires management approval.

8. Confidentiality

Employee agrees to maintain strict confidentiality regarding company data, network configurations, customer records, trade secrets, and any sensitive information. This obligation survives termination and addresses Nebraska Uniform Trade Secrets Act requirements.

9. Regulatory Compliance

If Employee supports regulated industries (e.g., healthcare, education), Employee must comply with Nebraska-specific regulations (e.g., HIPAA, FERPA, CJIS) and complete required training/recertification.

10. External Participation

Employee participation in external technical forums, user groups, or open-source projects requires prior written consent from the Employer.

11. Behavioral Expectations

Employee must adhere to IT security protocols, refrain from installing unapproved software, submit regular activity logs, promptly escalate security incidents, participate in security training, and maintain high customer service standards.

12. Monitoring

Employer may monitor customer interactions for quality assurance purposes, consistent with Nebraska consent requirements for electronic communications.

13. Non-Compete/Non-Solicitation

Option A: Employee agrees not to solicit Employer's clients/customers for a period of [Number] months following termination within a [Geographic Scope] radius of the Employer's principal place of business.

Option B: Employee agrees to maintain the confidentiality of trade secrets both during and after employment.

If any provision of this section is deemed unenforceable, it shall be modified to the extent necessary to make it enforceable while preserving its intent.

14. Termination

Employment is at-will and may be terminated by either party with [Number] days written notice.

Final wage payment will be made on the next regular payday or within two weeks, as required by Nebraska law. Employee must return all company equipment and data upon termination. An exit interview will be conducted.

15. Grounds for Immediate Dismissal

Employee may be immediately dismissed for gross negligence, violation of security policy, unprofessional conduct, or other lawful grounds, consistent with Nebraska's employment laws.

16. Dispute Resolution

Any disputes will be resolved through good-faith negotiation, followed by mediation or Nebraska-based arbitration before court action. Nebraska law and venue shall govern any legal proceedings.

17. Workers’ Compensation and Safety

Employer provides Nebraska workers’ compensation coverage. Employee must report work-related injuries. Employer complies with OSHA and Nebraska workplace safety standards.

18. Equal Opportunity and Anti-Discrimination

Employer complies with equal employment opportunity, anti-harassment, and anti-discrimination policies covering protected categories under federal and Nebraska law. A complaint process is available for reporting workplace concerns.

19. Data Privacy and Security

Employee must comply with Nebraska’s electronic security, data privacy, and breach notification laws if handling sensitive customer data.

20. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Nebraska.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date.

[Employer Legal Name]

By: [Employer Representative Name]

Title: [Employer Representative Title]

[Employee Full Legal Name]

Signature: _________________________

Date: _________________________