Missouri technical support engineer employment contract template

Missouri Technical Support Engineer Employment Contract

This Full-Time Technical Support Engineer Employment Contract (the “Agreement”) is made and entered into as of this [Date] by and between [Employer Legal Name], a [State] corporation, with a principal place of business at [Employer Mailing Address] (“Employer”), and [Employee Full Legal Name], residing at [Employee Mailing Address] (“Employee”).

Contact Information:

• Employer Contact Phone: [Employer Phone Number]
• Employee Contact Phone: [Employee Phone Number]
• Employer Contact Email: [Employer Email Address]
• Employee Contact Email: [Employee Email Address]

Position and Responsibilities:

• The Employer hereby employs the Employee as a Technical Support Engineer.
• Employee shall perform the following duties:
  • Diagnosing and troubleshooting technical hardware and software issues.
  • Resolving customer service requests via phone, email, chat, and on-site.
  • Performing system installations, updates, and maintenance.
  • Documenting service cases and solutions in ticketing system.
  • Escalating unresolved issues to appropriate internal teams.
  • Maintaining service level agreement (SLA) compliance.
  • Delivering technical training to clients or staff.
  • Providing after-hours/on-call technical support as needed.
  • Option A: Other duties as assigned.
  • Option B: Specific duties outlined in Exhibit A.

Required Skills and Certifications:

• Employee represents possessing the following skills and certifications:
  • Technical skills in: [List Technical Skills]
  • Certifications: [List Certifications, e.g., CompTIA, Microsoft, Cisco]
  • Familiarity with ticketing systems: [List Ticketing Systems]
  • Experience with remote support tools: [List Remote Support Tools]
  • Hardware platforms: [List Hardware Platforms]
  • Specific business software: [List Business Software]
  • Cybersecurity practices
  • Customer communication abilities.

Reporting and Collaboration:

• Employee shall report directly to [Supervisor Name], [Supervisor Title] in the [Department Name] Department.
• Employee is expected to collaborate with the following teams: [List Teams].
• Employee will adhere to incident resolution and escalation policies outlined in [Document Name/Location].

Work Location:

• The primary work location is:
  • Option A: [Employer Missouri Address]
  • Option B: Hybrid arrangement as defined in company policy.
  • Option C: Remote arrangement as defined in company policy.
• Employee is expected to:
  • Option A: Be in-office [Number] days per week.
  • Option B: Travel locally [Frequency/Extent].
  • Option C: Visit customer sites as needed.

Employment Status and Work Hours:

• This is a full-time employment position.
• The standard work hours are [Number] hours per week, Monday through Friday, [Start Time] to [End Time].
• Option A: Rotating or weekend shifts may be required.
• Option B: Overtime is pre-approved by [Supervisor Name/Title].
• Overtime will be compensated at time-and-a-half for hours worked over 40 in a workweek, as required by Missouri law.
• Employee is entitled to meal and rest breaks as required by Missouri law.
• Time off requests will be submitted according to company policy.
• On-call or standby compensation policies are outlined in [Document Name/Location].

Compensation:

• Employee shall receive a [Salary/Hourly Rate] of [Amount] [Per Year/Per Hour], payable [Frequency, e.g., bi-weekly].
• Overtime will be paid in accordance with Missouri wage and hour laws.
• Option A: Employee is eligible for bonuses based on [Metrics, e.g., ticket resolution rates, customer satisfaction scores].
• Option B: Shift differentials are paid according to company policy.
• Employee will be reimbursed for reasonable and necessary expenses incurred for required travel or equipment, subject to company policy.

Benefits:

• Employee is eligible for the following benefits, subject to eligibility requirements:
  • Health insurance (medical, dental, vision).
  • Retirement plan: [401(k) or Missouri State Retirement Option].
  • Paid time off (vacation, sick leave, holidays typical in Missouri, jury duty, bereavement leave).
  • Technical training and certification reimbursement: [Details].
  • Option A: On-call support stipends.
  • Option B: Cellphone/computer allowances.
  • Option C: Wellness or EAP programs.
• Details of benefits coverage are available in the employee handbook.

Intellectual Property:

• All work product, troubleshooting tools, scripts, documentation, technical solutions, and customer information created by Employee in the course of employment are the sole and exclusive property of Employer.
• Employee agrees not to engage in external consulting or freelance work in the technical field without Employer’s written consent.

Confidentiality:

• Employee agrees to maintain the confidentiality of all company and client data, technical information, network access credentials, software configurations, and customer lists.
• This obligation extends both during and after employment, as governed by the Missouri Uniform Trade Secrets Act.
• The duration of confidentiality is [State Duration, e.g., indefinitely].
• Post-employment restrictions are outlined in Section 14, if applicable.

IT Security Compliance:

• Employee shall adhere to all company IT policies.
• Employee shall promptly report any security incidents.
• Employee shall use remote access tools securely.
• Employee shall not install unauthorized software or transfer client data without authorization.

Device Usage:

• Employee is responsible for the secure handling of company-issued or personal laptops, mobile devices, and remote access as per company policy.
• The policy for use of company-issued or personal devices is available at [Location of Policy].

Ethical Conduct and Professionalism:

• Employee shall maintain the highest standards of ethical conduct and professionalism in all interactions with customers and colleagues.
• Employee shall adhere to customer interaction protocols.
• Employee shall comply with the company’s anti-harassment, anti-discrimination, and equal employment opportunity policies, which are consistent with the Missouri Human Rights Act, protecting against discrimination based on race, color, sex, national origin, ancestry, religion, disability, age, sexual orientation, gender identity, and veteran status.

Non-Compete, Non-Solicitation, and Conflict of Interest:

• Option A: Employee agrees to the Non-Compete, Non-Solicitation and Conflict of Interest Agreement attached as Exhibit B.
• Option B: Employee agrees to the following post-employment restrictions: [Specifically tailored to technical support functions, limited in duration (e.g., 1 year), geography, and client scope, and consistent with Missouri law].
• Option C: No non-compete, non-solicitation, or conflict of interest restrictions apply.

Employment At-Will:

• Employment is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, subject to the provisions of this agreement.
• Upon termination, resignation, layoff, or discharge, Missouri final paycheck rules will apply (pay due on next regular payday).
• Employee shall return all company property upon termination.
• Employee will adhere to data security offboarding procedures.

Workers’ Compensation and OSHA Compliance:

• Employee is covered by Missouri workers’ compensation insurance for workplace injuries or illnesses.
• Employee shall comply with all applicable OSHA regulations.

Drug-Free Workplace and Background Checks:

• Option A: Employment is contingent upon a successful background check.
• Option B: Employee shall comply with the company’s drug-free workplace policy.

Reporting Procedures:

• Employee shall report any technical incidents, data breaches, workplace injuries, or suspected policy violations according to company policy.

Dispute Resolution:

• The parties agree to attempt to resolve any disputes through progressive discipline, mediation, or arbitration before resorting to litigation.
• This Agreement shall be governed by and construed in accordance with the laws of the State of Missouri.
• Venue for any legal action shall be in [County Name] County, Missouri.

Industry Standards:

• Employee will adhere to relevant industry standards or certifications, such as ITIL, if required by clients or business operations.

Federal Laws Compliance:

• This Agreement is subject to all applicable federal laws, including the FLSA (Fair Labor Standards Act) and FMLA (Family and Medical Leave Act).

Document Retention:

• Employee shall adhere to company policies regarding document retention, case file management, and record-keeping requirements.

Acknowledgment:

• Employee acknowledges having read, understood, and agreed to all company policies and training requirements.

Policy Updates:

• Employer reserves the right to update company policies, technical procedures, or job responsibilities as technology and business needs evolve.
• Employer will notify Employee of any substantive changes and obtain Employee’s consent if necessary.

Signatures:

____________________________
[Employee Full Legal Name]
Employee Signature

Date: [Date]

____________________________
[Employer Representative Name]
[Employer Representative Title]
Employer Representative Signature

Date: [Date]

Option A: Notary Public section

State of Missouri, County of _______________

On this _______ day of ___________, 20___, before me, __________________________, a Notary Public in and for said County and State, personally appeared __________________________, known to me (or satisfactorily proven) to be the person whose name is subscribed to the within instrument and acknowledged that he/she executed the same for the purposes therein contained.

In witness whereof I hereunto set my hand and official seal.

____________________________
Notary Public

My commission expires: ____________________