Louisiana technical support engineer employment contract template

Louisiana Technical Support Engineer Employment Contract

This Louisiana Technical Support Engineer Employment Contract (the "Agreement") is made and entered into as of [Date] by and between [Company Legal Name], a [State of Incorporation] corporation with its principal place of business at [Company Address] ("Company"), and [Employee Legal Name], residing at [Employee Address] ("Employee").

1. Position and Duties

The Company hereby employs Employee as a full-time Technical Support Engineer.

Employee's duties shall include, but not be limited to:

• Providing first and second-line technical support to customers.
• Troubleshooting and resolving software, hardware, and networking issues.
• Managing support tickets in accordance with service-level agreements (SLAs).
• Conducting remote and onsite diagnostics.
• Preparing detailed support documentation and reports.
• Training end-users on customer systems and solutions.
• Escalating unresolved problems to higher-tier engineers or external vendors.
• Maintaining knowledge of current technology standards and best practices.
• Participating in regular product or system update sessions.
• Following tailored company protocols for incident management, change management, and customer communication.

Required Technical Skills: [List of Required Skills].

Required Certifications: [List of Required Certifications].

Ongoing Training Requirements: [Description of Ongoing Training Requirements].

2. Work Location and Travel

The Employee's principal place of work will be [City, Louisiana].

Workplace Assignment:

• Option A: Employee will primarily work at the Company's headquarters.
• Option B: Employee will primarily work at client sites.

Travel Requirements:

• Option A: No travel is required.
• Option B: Travel is required, up to [Percentage]% of the time.

Remote Support Policy: [Detailed Policy Description].

Home Office Setup Obligations: [Detailed Policy Description].

Protocol for Accessing Company Networks Securely: [Detailed Policy Description].

3. Employment Status and Work Hours

Employee's employment is full-time.

Normal work hours are [Number] hours per week, from [Start Time] to [End Time], Monday through Friday.

On-Call/Shift Requirements:

• Option A: No on-call/shift requirements.
• Option B: Employee will be required to participate in an on-call rotation. Details are as follows: [Detailed Policy Description].

Overtime Policy: [Detailed Overtime Policy Description, referencing Louisiana wage payment statutes].

Work Schedule Variability: [Detailed Policy on Variability, e.g., after-hours emergencies, weekend shifts].

4. Compensation and Benefits

Base Salary/Hourly Wage:

• Option A: Employee shall be paid an annual salary of [Dollar Amount].
• Option B: Employee shall be paid an hourly wage of [Dollar Amount] per hour.

Pay Frequency: [Pay Frequency, e.g., Bi-weekly], in accordance with the Louisiana Weekly Wage Law.

Overtime Calculation: Overtime will be calculated in accordance with Louisiana and federal standards.

On-Call Pay: [Detailed Policy Description].

Shift Differentials: [Detailed Policy Description].

Non-Discretionary Bonuses: [Detailed Policy Description, e.g., KPI-based or ticket close metrics].

Incentive Plans: [Detailed Policy Description].

Benefits:

• Health, Dental, and Vision Insurance: [Detailed Policy Description, including ERISA and state minimum coverage compliance].
• Short- and Long-Term Disability: [Detailed Policy Description].
• 401(k) or Louisiana-based Retirement Plans: [Detailed Policy Description].
• Paid Time Off (PTO): [Detailed Policy Description].
• State-Recognized Holidays: [List of Holidays].
• Paid Sick Leave: [Detailed Policy Description, noting Louisiana does not require paid sick leave].
• Tuition Reimbursement for Technical Certifications: [Detailed Policy Description].
• Reimbursement for Work-Related Expenses: [Detailed Policy Description, including travel, telecommunications, and equipment].

5. Proprietary Rights and Intellectual Property

All documentation, troubleshooting tools, scripts, software configurations, and support deliverables created by Employee in the course of employment are the sole property of the Company.

Employee shall not make external technical contributions or consulting work without the Company's prior written consent.

Confidentiality: Employee shall maintain strict confidentiality regarding sensitive client information, system vulnerabilities, personal data processed during support, and internal diagnostic procedures, in compliance with Louisiana’s Uniform Trade Secrets Act and any client-imposed non-disclosure requirements.

6. Non-Compete and Non-Solicitation

Non-Compete:

• Option A: Employee agrees not to compete with the Company within [Geographic Area, e.g., specific parishes/municipalities in Louisiana] for a period of [Number] months following termination of employment. This restriction applies only to the scope of business actually conducted by the Company. This clause is intended to comply with Louisiana Revised Statute 23:921 and is no broader or harsher than allowed by Louisiana law. Company has a legitimate business interest in protecting [Legitimate Business Interest Description]. Company will provide [Number] days/weeks of notice prior to enforcing the non-compete.
• Option B: No non-compete agreement is required.

Non-Solicitation: Employee agrees not to solicit the Company's customers or employees for a period of [Number] months following termination of employment, in compliance with Louisiana jurisprudence.

7. At-Will Employment and Termination

Employee's employment is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, subject to the terms outlined herein. This is consistent with Louisiana law, but may be subject to exceptions based on company policy or offer letters.

Termination Procedures:

• Voluntary Resignation: Employee shall provide [Number] weeks' written notice to the Company.
• Termination for Cause: The Company may terminate Employee's employment for cause.
• Reduction in Force: The Company may terminate Employee's employment due to a reduction in force.

Return of Equipment: Upon termination, Employee shall return all Company property, including but not limited to laptops, cell phones, and access badges.

Final Wage Payment: The Company shall pay Employee all outstanding wages within [Number] days or the next payday, whichever is sooner, after separation, in accordance with Louisiana's final wage payment statute.

PTO and Benefits Settlement: [Detailed Policy Description].

Severance Eligibility: [Detailed Policy Description].

COBRA (or Louisiana state continuation) Rights: [Detailed Policy Description].

Outplacement Assistance: [Detailed Policy Description].

8. Workplace Conduct

Compliance with Anti-Discrimination Laws: The Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, pregnancy, disability, age, genetic information, national origin, veteran status, or any other characteristic protected by Louisiana and federal law (including Title VII, ADA, ADEA, and Louisiana Employment Discrimination Law).

Anti-Harassment and Anti-Bullying: The Company prohibits harassment, workplace bullying, and sexual harassment. [Detailed Policy Description].

Behavioral and Performance Expectations: [Detailed Description, including adherence to IT security protocols, proper escalation of incidents, professional customer interaction, and adherence to internal ticket resolution standards].

9. Compliance and Security

Compliance with Louisiana Data Security Laws: Employee shall comply with all applicable Louisiana data security laws.

Criminal Background Checks: Employment is contingent upon satisfactory completion of a criminal background check.

Licensing and Registrations: [Detailed Policy Description, if applicable to regulated industries].

OSHA Safety Training: Employee shall participate in OSHA-required safety training.

Ergonomics and Safe Remote Work Practices: [Detailed Policy Description].

10. Dispute Resolution

Internal Complaint Resolution: [Detailed Policy Description].

Voluntary Mediation: [Detailed Policy Description].

Arbitration:

• Option A: Any dispute arising out of or relating to this Agreement shall be settled by binding arbitration in [City, Louisiana], in accordance with the rules of the American Arbitration Association. Louisiana law shall govern.
• Option B: No mandatory arbitration clause.

Worker's Compensation: Employee is covered by the Company's worker's compensation insurance as required under Louisiana law.

Employee Assistance Program (EAP): [Detailed Policy Description].

Accommodation for Employees with Disabilities: The Company will provide reasonable accommodations to employees with disabilities as required by Louisiana and federal ADA standards.

11. Acceptable Use and Asset Management

Acceptable Use Policy: Employee shall adhere to the Company's acceptable use policy for employer-provided systems, devices, and networks. [Link to Policy].

Company Asset Checks: The Company may conduct periodic checks of Company assets in Employee's possession.

Data Breach Reporting: Employee shall immediately report any suspected or actual data breaches.

Social Media and Code of Conduct Policy: Employee shall adhere to the Company's social media and code of conduct policy. [Link to Policy]. Employee agrees not to make unauthorized public statements about clients or Company work.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

[Company Legal Name]

By: [Authorized Representative Name]

Title: [Authorized Representative Title]

[Employee Legal Name]

Signature: ____________________________

Date: [Date]