Customer service representative employment contract templates

Access a customer service representative employment contract template that meets state laws. Free, editable in Word, covers all key requirements.

Suggestions for Employers

Clearly outline job responsibilities, communication standards, and procedures for handling customer complaints to ensure quality service.
Set expectations for response times, use of customer service platforms, and policies on data privacy and confidentiality.
Include guidelines for remote work, attendance, and reporting issues to supervisors to maintain accountability and smooth operations.