Call center representative employment contract templates

Download a call center representative contract template tailored to your state. Fully editable in Word and covers key legal requirements.

Suggestions for Employers

Define expected call volumes, customer service standards, and performance metrics to set clear goals and ensure accountability.
Establish clear guidelines for handling sensitive customer information and ensure compliance with all applicable data privacy regulations.
Outline policies for shift scheduling, remote work, breaks, and overtime pay to prevent misunderstandings and improve employee satisfaction.