North Dakota technical support engineer employment contract template

North Dakota Technical Support Engineer Employment Contract

This North Dakota Technical Support Engineer Employment Contract ("Agreement") is made and entered into as of [Date], by and between:

• [Employer Legal Name], a [State of Incorporation] corporation with its principal place of business at [Employer Address] ("Employer"), and
• [Employee Legal Name], residing at [Employee Address] ("Employee").

WITNESSETH:

WHEREAS, Employer desires to employ Employee as a full-time Technical Support Engineer; and

WHEREAS, Employee desires to be employed by Employer in such capacity;

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

1. Employment

• Option A: Employer hereby employs Employee as a full-time Technical Support Engineer.
• Option B: Employer hereby employs Employee as a part-time Technical Support Engineer.
• This is an at-will employment relationship governed by North Dakota law.

2. Job Description

Employee's primary responsibility is to provide technical support services to Employer's clients and/or internal users. This includes but is not limited to: diagnosing and resolving technical hardware and software issues; providing multi-channel support (phone, email, chat, onsite); maintaining help desk ticketing systems; escalating unresolved complex issues; performing systems diagnostics; installation and configuration of both proprietary and widely used software; technical documentation creation and updating; and participation in ongoing process and knowledge base improvements.

3. Technical Proficiencies

Employee is expected to possess the following technical proficiencies:

• Platforms: [List Platforms]
• Operating Systems: [List Operating Systems]
• Networking Protocols: [List Networking Protocols]
• Troubleshooting Tools: [List Troubleshooting Tools]
• Remote Access Software: [List Remote Access Software]
• Customer Service Management Systems: [List Customer Service Management Systems]
• Industry-Specific Compliance Standards: [List Industry Standards]

4. Certifications

• Option A: Employee is required to possess the following certifications: [List Certifications]
• Option B: Employee is preferred to possess the following certifications: [List Certifications]

5. Work Schedule

• Employee's standard work schedule will be [Number] hours per week.
• Shift availability: [List Shifts]
• On-call duties: [Describe On-call Duties]
• Overtime expectations: [Describe Overtime Expectations]
• Meal and rest breaks will be provided in accordance with NDCC regulations.

6. Work Location

• Employee's primary work location is [City, ND].
• Option A: Employee may be required to travel to client sites within North Dakota.
• Option B: This position is fully remote.
• Remote work policy: [Specify remote work policy details, including hardware provision, VPN, and security protocols.]

7. Compensation

• Option A: Employee shall receive an annual salary of [Dollar Amount], payable in accordance with North Dakota’s wage payment laws.
• Option B: Employee shall receive an hourly rate of [Dollar Amount], payable in accordance with North Dakota’s wage payment laws.
• Overtime pay will be provided in accordance with the FLSA and North Dakota law.
• Option A: Employee is eligible for a performance-based bonus as described in Exhibit A.
• Option B: Employee is not eligible for a bonus.

8. Benefits

Employee is eligible for the following benefits:

• Group health, dental, vision, and disability insurance compliant with North Dakota insurance laws.
• Retirement and 401(k) options [with/without] employer matching.
• Sick leave, vacation/PTO, statutory North Dakota holidays, family and medical leave consistent with state and federal (FMLA) requirements.
• Professional development reimbursements: [Describe Reimbursement Policy]
• Option A: Relocation/Commuting stipend: [Specify Details]
• Option B: No relocation/commuting stipend.

9. Intellectual Property

Employee agrees that all technical processes, documentation, code, scripts, manuals, troubleshooting workflows, or customer solutions developed during employment are the exclusive property of Employer.

[Specify rules regarding employee participation in open-source communities or disclosure of inventions.]

10. Confidentiality

Employee shall maintain the confidentiality of all proprietary information, client data, company trade secrets, and sensitive customer information.

Employee shall adhere to all security protocols and report any data breaches in accordance with North Dakota law.

11. Performance Standards

Employee shall adhere to company IT security policies, maintain timely communication and ticket resolution, ensure accurate service records, maintain customer satisfaction, conduct themselves professionally with clients, and comply with company policies on acceptable use of electronic resources.

12. Compliance

Employee shall comply with all federal, state (including North Dakota Drug and Alcohol Testing laws), and local employment laws, including background checks, eligibility verification (I-9 process), and sector-specific licensing or regulatory requirements.

13. Non-Competition/Non-Solicitation/Non-Disclosure

[Specify the non-compete, non-solicitation, and non-disclosure provisions in alignment with North Dakota law, referencing NDCC §9-08-06 if applicable.]

14. At-Will Employment

This is an at-will employment relationship, meaning either party may terminate the employment relationship at any time, with or without cause, subject to North Dakota law.

[Detail grounds and procedures for voluntary resignation, employer-initiated dismissal, disciplinary procedures, layoff protocols, mandatory notice periods as per North Dakota statutes, and final pay rules.]

15. Return of Property

Upon termination, Employee shall return all company property and information.

[Specify any post-employment cooperation expected with respect to handover of technical knowledge or pending client matters and define the process for exit interviews.]

16. Dispute Resolution

[Outline the dispute resolution process, prioritizing internal complaint and escalation procedures, optional mediation or arbitration, and choice of North Dakota law and local courts for jurisdiction.]

17. Workers' Compensation, Unemployment, and Safety

Employer provides workers’ compensation coverage in accordance with North Dakota law.

Employee is eligible for unemployment insurance benefits as determined by North Dakota Workforce Safety & Insurance.

Employer adheres to occupational health and safety standards as set by the North Dakota Department of Labor and North Dakota Workforce Safety & Insurance.

18. Equal Opportunity Employment

Employer is an equal opportunity employer and does not discriminate on the basis of race, sex, age, disability, religion, military status, marital status, or any other protected category under federal or North Dakota law.

19. Modification

Employer reserves the right to update or modify specific contract terms, including job duties, policies, and benefits, with advance written notice to the employee, as permitted under North Dakota contract law.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

____________________________

[Employer Representative Name]

[Employer Representative Title]

____________________________

[Employee Legal Name]